Description General Information - Job Title: Senior Consultant, Manhattan Active WM (Template Configuration) - Primary Job Location: Mexico or Brazil (Remote) - Location Flexibility: Remote, Mexico or Brazil based - Employment Type (Permanent/Contract/Part-time/Intern): Contract, 12 months (renewable), full-time hours - Hiring Timeline (Hiring month): Immediate - Reporting Line: SVP, Enterprise Systems - Application Deadline: Open until filled - Eligibility: Open to candidates residing in Mexico or Brazil. About Fulfillment IQ (FIQ): Fulfillment IQ is a supply chain engineering and transformation company that helps brands, retailers, and 3PLs design, build, and scale high-performance logistics operations. We work at the intersection of strategy, supply chain, and technology where we solve complex, real-world problems across warehouse design, automation, order management, transportation, and end-to-end supply chain execution. Our teams combine deep domain expertise with strong technical capability, delivering outcomes through consulting, systems implementation, and proprietary platforms that accelerate time-to-value and reduce delivery risk. If you enjoy working in complex environments, partnering closely with clients, and seeing your work make a tangible impact on how global commerce moves, this is the place where your skills and judgment truly come to life. Role Overview: You will own hands-on configuration, testing, and continuous improvement of a global Manhattan Active WM template in a large, multi-customer program rolling out across dozens of warehouse sites a year. Working from approved functional designs, you turn requirements into standardized, reusable configuration and keep customer-specific complexity out of the template. The role works hours aligned to US Central or Eastern time, with travel within Latin America and to the US for go-lives when required. Mandate: - Configure Manhattan Active WM independently from approved functional designs and template requirements - Build and maintain reusable configuration components that deploy consistently across customers, sites, and environments - Keep the template clean: flag conflicts, performance risks, and deviations to the Functional Architect - Test, package, and deploy configuration changes through a controlled release process - Support regional implementation teams through SIT, UAT, go-live, and stabilization Must-Have Qualifications: - Technical: - 3+ years configuring and implementing WMS, including 2+ years of recent, hands-on Manhattan Active WM configuration - practical experience with Manhattan Active Configuration Director, and configuring parameters, business rules, and workflows with an understanding of their dependencies - documenting, testing, and deploying configuration changes, and resolving configuration defects - Functional: - strong command of warehouse processes: receiving, putaway, inventory, replenishment, picking, packing, and shipping - Knowledge of functional and integration orchestration across WMS, WES, ASRS, AMR, GTP, WCS, Parcel Management systems, etc. - configuring reusable functionality within a functional template, working from written functional specifications - Language: - professional working proficiency in English, written and spoken, plus native or fluent Spanish (Mexico) or Portuguese (Brazil). Spanish is a plus for Brazil-based candidates. Key Responsibilities: Global Template Configuration - Configure inbound, inventory, replenishment, picking, packing, shipping, and other warehouse execution processes - Configure MHE integration touchpoints for WES/WCS, ASRS, AMR, GTP, etc. - Configure and maintain system parameters, business rules, workflows, and operational settings - Build reports, documents, labels, dashboards, and implementation scripts to program standards - Manage configuration changes through Configuration Director and approved tools Configuration Governance and Quality - Keep configuration consistent with approved designs and template standards - Avoid duplication and customer-specific dependencies; escalate design ambiguities - Maintain accurate configuration documentation, dependencies, and change history Template Enhancement - Recommend simplifications and template enhancements from recurring implementation needs - Provide feasibility and impact input on functional change requests - Evaluate new Manhattan Active capabilities that reduce the need for extensions Testing, Deployment, and Implementation Support - Unit and functional testing of new configuration; support automated regression testing - Support configuration packaging, versioning, and deployment across environments - Troubleshoot configuration issues during SIT, UAT, go-live, and stabilization - Transfer knowledge to client super users, regional configurators, and support teams Key Performance Indicators: - Configuration items delivered on time and first-time right - Configuration defects found in SIT and UAT versus production - Documentation completeness for delivered changes - Go-live support issues resolved within agreed priority Why You Will Love Working Here: At Fulfillment IQ, we do not just build supply chain solutions, we build long-term careers. We give our people real ownership, real influence, and meaningful responsibility. Whether you are leading a client relationship, shaping a solution, or building internal capability, your decisions have visible impact. We operate with a high-trust, high-standards culture that values clear thinking, collaboration, and accountability without unnecessary hierarchy or bureaucracy. Compensation and Benefits: Compensation is competitive and based on experience. We discuss compensation openly at the first screening call. Mexico and Brazil This role is offered on either engagement model below. Independent Contractors - Fixed-term contract of 12 months, renewable, at an agreed rate, invoiced monthly to Fulfillment IQ - Mexico: registered with the SAT (RFC) and able to issue CFDI electronic invoices - Brazil: operating through your own registered company (CNPJ) and able to issue service invoices (nota fiscal) - Contractors manage their own tax filings and social security contributions Employees (through our employer of record) - Employees are employed and paid locally by our employer of record partner and receive all statutory benefits under local law. Health and Wellness - Statutory social security coverage (IMSS in Mexico, INSS in Brazil), plus private medical insurance where offered under the employer of record's local plan - Employee wellness programs where applicable Time Off - Statutory paid vacation with vacation premium (Mexico) or the constitutional one-third vacation bonus (Brazil), sick leave, and public holidays - Flexible leave policies that respect local labour standards Retirement and Financial Security - Statutory retirement and housing fund contributions (AFORE and INFONAVIT in Mexico, FGTS in Brazil), and the statutory year-end bonus (aguinaldo in Mexico, 13th salary in Brazil) - Employee stock options (ESOP), where applicable - Statutory benefits apply to employees through the employer of record. Professional Growth, Flexible Work, and Additional Perks - apply to contractors and employees. Professional Growth - Dedicated learning and development budget, with support for skills, leadership, and career progression Flexible Work - Remote and hybrid work options, flexible hours aligned to role and client needs Additional Perks - Equipment and workstation allowances, internet and business travel reimbursements, team events and offsites Work Authorization: Applicants must be