About brighthush – Pioneering the Future of Cloud & Hyper‑Converged Infrastructure

brighthush is more than a technology vendor; we are a catalyst for digital transformation that empowers enterprises worldwide to simplify complex IT landscapes, accelerate innovation, and unlock measurable business value. With a portfolio that spans high‑performance hyper‑converged solutions, edge computing, and cloud‑native services, we help customers navigate the evolving demands of modern workloads, from AI‑driven analytics to mission‑critical applications. Our rapid expansion across Europe and beyond is a testament to our relentless focus on innovation, customer success, and operational excellence.

As we enter a new phase of growth, we are looking for a seasoned Senior Customer Experience Manager who can blend deep technical expertise with strategic relationship building. If you thrive in a fast‑paced, collaborative environment and are passionate about turning customer insights into tangible business outcomes, this role offers the perfect platform to make a lasting impact.

Key Responsibilities – Your Impact Blueprint

• Build and nurture trusted advisor relationships with mid‑senior level stakeholders across assigned customer accounts, becoming the go‑to expert on brighthush technology and strategy.
• Develop and execute tailored Customer Success Plans that align with each customer’s business objectives, conducting quarterly reviews to track progress, surface risks, and adjust tactics.
• Monitor and elevate customer satisfaction metrics (CSAT, NPS, CES) and proactively address any concerns to improve the overall experience, ensuring a net positive sentiment across the portfolio.
• Drive product adoption and expansion by leveraging deep technical knowledge and fostering proactive engagement across customer organizations, identifying upsell and cross‑sell opportunities that align with their roadmap.
• Collaborate cross‑functionally with Sales, Product, Engineering, and Support to ensure seamless delivery of solutions, rapid resolution of issues, and a unified voice in the customer journey.
• Establish foundational processes and best practices within the Customer Experience team, contributing to the continuous improvement of our operating model and knowledge base.
• Achieve NCX certification (or equivalent) within the first year to demonstrate expertise in customer experience management and to set a benchmark for the team.
• Advocate for customer needs and provide actionable feedback to influence brighthush’s product roadmap, service enhancements, and go‑to‑market strategy.
• Lead customer workshops and executive briefings, translating technical concepts into business value and ensuring alignment across all stakeholder levels.
• Track and report on key success metrics to senior leadership, providing insights that inform strategic decisions and drive continuous improvement.

Essential Qualifications – What We Expect

• Minimum 5 years of experience in customer‑facing technical roles, engaging with mid‑senior level stakeholders in enterprise environments.
• Strong technical foundation in data center technology, virtualization, and hyper‑converged solutions, with the ability to translate complex technical details into business outcomes.
• Relevant certifications such as VCDX, VCAP, NCX, NCM, NCP (or actively pursuing them) to validate expertise and commitment to professional growth.
• Familiarity with architectural frameworks like ITIL and TOGAF, enabling structured approach to service management and enterprise architecture.
• Proven track record managing large‑scale customer operational standards and processes, ensuring consistency, quality, and scalability.
• Exceptional communication and relationship‑building skills, with a focus on customer advocacy and influence across executive and technical audiences.
• Customer‑centric mindset coupled with a passion for driving change, developing success strategies, and delivering measurable value.
• Ability to collaborate with cross‑functional teams, providing constructive feedback and driving initiatives that enhance service delivery.
• Fluency in French and English (both written and spoken) is mandatory, with additional languages considered a plus.

Preferred Qualifications – The Extra Edge

• Experience in the hyper‑converged infrastructure or cloud software industry, with a deep understanding of market dynamics and competitive landscape.
• Background in consulting or professional services, where you have guided enterprise customers through complex technology transformations and change management.
• Demonstrated success in driving upsell or expansion opportunities within existing accounts, contributing to revenue growth and customer lifetime value.
• Knowledge of customer success platforms (e.g., Gainsight, Totango) and data analytics tools, enabling data‑driven decision making and proactive risk mitigation.
• Experience leading or mentoring junior team members, fostering a culture of continuous learning and high performance.

Skills & Competencies – The Success Toolkit

• Strategic thinking – Ability to translate business goals into actionable technical plans that drive adoption and revenue.
• Analytical acumen – Proficiency in interpreting customer data, deriving insights, and informing decision making.
• Presentation & facilitation – Excellent skills for workshops, executive briefings, and training sessions that resonate with diverse audiences.
• Project management – Proven ability to manage multiple initiatives, ensuring timely delivery and stakeholder alignment.
• Adaptability & resilience – Thrive in a fast‑moving, high‑growth environment, pivoting quickly to address emerging challenges.
• Emotional intelligence – Navigate complex stakeholder dynamics with empathy, influence, and diplomacy.
• Customer advocacy – Champion the voice of the customer within the organization, driving continuous improvement.
• Technical fluency – Deep understanding of virtualization, hyper‑converged infrastructure, and cloud technologies.

Career Growth & Learning Opportunities – Your Path to Leadership

At brighthush, we believe that your professional development is as important as the value you deliver to our customers. As a Senior Customer Experience Manager, you will:

• Access a structured learning path that includes technical certifications, leadership training, and industry conferences, ensuring you stay at the forefront of technology and customer success.
• Be mentored by senior leaders in Customer Success, Product, and Engineering, gaining a holistic view of the business and accelerating your growth trajectory.
• Participate in cross‑functional projects that expose you to new domains such as product strategy, go‑to‑market planning, and global customer operations.
• Be positioned for advancement into senior leadership roles, such as Director of Customer Success or VP of Customer Experience, based on performance, impact, and strategic vision.
• Lead initiatives that shape the future of customer experience at brighthush, leaving a lasting legacy on the organization and its customers.

Work Environment & Company Culture – Where Innovation Meets Collaboration

brighthush fosters a culture of innovation, collaboration, and continuous improvement. Our remote‑first approach means you can work from anywhere in France, with flexible hours that respect work‑life balance. We encourage occasional in‑office visits to strengthen team bonds and support spontaneous collaboration.

We value diversity and inclusion, actively promoting a workplace where every voice is heard and every idea can thrive. Our team celebrates successes, learns from challenges, and is committed to delivering exceptional value to our customers. At brighthush, you will find:

• A supportive, high‑energy environment that rewards curiosity and initiative.
• Transparent communication channels that keep everyone aligned and informed.
• Opportunities to collaborate with world‑class engineers, product managers, and sales leaders.
• A culture that encourages experimentation, learning from failure, and celebrating wins.

Compensation & Benefits – Rewarding Your Impact

While specific figures are tailored to experience and location, brighthush offers a competitive salary package that includes:

• Base salary aligned with market standards for senior customer experience roles in France.
• Performance‑based bonuses tied to customer satisfaction, adoption metrics, and account growth.
• Comprehensive health insurance (medical, dental, vision) and a retirement savings plan.
• Generous paid time off, including vacation, sick leave, and public holidays.
• Professional development budget for certifications, courses, and conferences.
• Flexible work arrangements and a supportive remote‑work infrastructure.
• Employee wellness programs, including virtual fitness classes and mental health resources.
• Access to cutting‑edge tools and technologies that empower you to deliver world‑class customer experiences.

Travel Expectations – Building Strong, In‑Person Relationships

To build strong, in‑person relationships, you will be expected to travel weekly to approximately 10–12 assigned customer accounts. Depending on account assignments, occasional travel to other regional locations may be required. We provide a travel stipend and support for all business trips, ensuring you can focus on delivering value without logistical concerns.

Why Join brighthush? – Your Opportunity to Shape the Future

By joining brighthush, you’ll be part of a forward‑thinking organization that is redefining how enterprises leverage cloud and hyper‑converged infrastructure. You’ll have the opportunity to:

• Shape the customer experience strategy for a leading technology provider, influencing product development and service delivery.
• Work with a talented, cross‑functional team that values innovation, collaboration, and continuous improvement.
• Drive tangible impact on customer success, product adoption, and revenue growth, while building a reputation as a trusted advisor.
• Grow your technical and leadership skills in a supportive, growth‑oriented environment that rewards initiative and results.
• Be recognized for your contributions and rewarded with a competitive compensation package that reflects your impact.

Ready to Make an Impact? – Apply Today

If you are hungry for challenge, humble in your approach, honest in your communication, and driven by a heart for customer success, we want to hear from you. Apply today and become a key player in brighthush’s journey to deliver unparalleled value to our customers.