About worksphere

At worksphere, we’re redefining the future of e‑commerce by combining deep industry expertise with cutting‑edge technology. With a legacy that spans over seven decades of collective experience, worksphere has become a trusted partner for brands that demand excellence across every touchpoint of the online sales journey. From product listing optimization to advanced analytics, we empower our clients to thrive in an ever‑evolving marketplace.

Our mission is simple: to help brands unlock their full potential on Amazon and beyond. We do this by delivering white‑glove service, data‑driven insights, and creative content that resonates with shoppers worldwide. Whether you’re a boutique retailer or a global brand, worksphere provides the tools, expertise, and support you need to stay ahead of the competition.

Why Join worksphere?

Working at worksphere means becoming part of a high‑performing, collaborative culture that values innovation, accountability, and continuous learning. We’re a remote‑first organization, giving you the flexibility to work from anywhere while staying connected to a vibrant community of professionals who are passionate about e‑commerce.

As a Customer Experience Specialist, you’ll:

• Interact directly with top‑tier Amazon sellers, providing solutions that drive customer satisfaction and revenue growth.
• Leverage our proprietary tools and industry best practices to create compelling Amazon Posts and optimize product listings.
• Collaborate with cross‑functional teams—marketing, analytics, and product—to deliver holistic, data‑backed recommendations.
• Grow your skill set through ongoing training, mentorship, and access to the latest e‑commerce research.

Role Overview

As a Customer Experience Specialist – Amazon Marketplace, you will be the frontline advocate for worksphere’s white‑glove clients. Your primary focus will be to provide exceptional support, create engaging content, and ensure that every client interaction reflects worksphere’s commitment to excellence.

Key Responsibilities

• Client Support & Relationship Management – Deliver timely, accurate, and proactive assistance to clients across all Amazon sales categories.
• Content Creation & Management – Draft, edit, and schedule Amazon Posts, product descriptions, and promotional copy that aligns with brand voice and Amazon’s best practices.
• Analytics & Reporting – Pull data from Amazon Seller Central, generate performance dashboards, and provide actionable insights to clients and internal stakeholders.
• Quality Assurance – Conduct regular audits of listings, ensuring compliance with Amazon’s Terms of Service and worksphere’s quality standards.
• Process Improvement – Identify bottlenecks in client workflows and propose solutions that enhance efficiency and client satisfaction.
• Collaboration & Communication – Work closely with the Customer Experience team, Marketing, and Analytics to align on client goals and deliver integrated solutions.
• Tool Proficiency – Master worksphere’s suite of tools (Wrike, Teamwork Desk, Slack, Microsoft Office, Google Workspace) to streamline daily tasks.
• Continuous Learning – Stay current on Amazon policy updates, marketplace trends, and emerging e‑commerce technologies.

Success Metrics & Performance

• Maintain a client satisfaction score of 95% or higher.
• Achieve on‑time delivery for all content and reporting assignments.
• Reduce average response time to client inquiries to under 2 hours.
• Contribute to a 10% increase in client revenue through optimized listings and targeted Amazon Posts.
• Participate in cross‑team initiatives that improve workflow efficiency by at least 15%.

Essential Qualifications

• Proven experience with Amazon Seller Central and a deep understanding of Amazon’s Terms of Service.
• Strong proficiency in customer support platforms such as Teamwork Desk, Zendesk, or similar.
• Excellent written and verbal communication skills in English; Spanish proficiency is a plus.
• Demonstrated ability to manage multiple priorities in a fast‑paced, remote environment.
• Self‑starter mindset with a track record of driving results independently.
• Comfortable using collaboration tools (Slack, Google Workspace) and project management software (Wrike).
• Experience in e‑commerce, preferably with Amazon or other marketplace platforms.

Preferred Qualifications

• Experience creating and scheduling Amazon Posts or other social‑commerce content.
• Knowledge of Amazon advertising products (Sponsored Products, Sponsored Brands, etc.).
• Data analysis skills – ability to interpret sales metrics and translate them into actionable recommendations.
• Previous remote work experience with a proven ability to stay organized and self‑motivated.
• Multilingual capabilities beyond English and Spanish.

Core Competencies & Skills

• Customer‑Centric Mindset – Always prioritizing the client’s needs and delivering solutions that exceed expectations.
• Analytical Thinking – Turning data into insights and using those insights to drive decision‑making.
• Communication Excellence – Clear, concise, and persuasive communication across all channels.
• Adaptability – Thriving in a dynamic environment where priorities shift quickly.
• Collaboration – Working effectively with cross‑functional teams to achieve shared goals.
• Technical Proficiency – Comfortable navigating multiple software platforms and learning new tools rapidly.

Career Growth & Development

At worksphere, we believe in nurturing talent and providing clear pathways for advancement. As a Customer Experience Specialist, you’ll have the opportunity to:

• Progress to a Senior Specialist or Team Lead role within 12–18 months.
• Transition into specialized areas such as Amazon Advertising, Data Analytics, or Product Optimization.
• Participate in leadership development programs and mentorship initiatives.
• Attend industry conferences, webinars, and training sessions to stay at the forefront of e‑commerce trends.

Work Environment & Culture

Our remote‑first culture is built on trust, transparency, and a shared commitment to excellence. You’ll enjoy:

• Flexible work hours that accommodate U.S. time zones.
• Regular virtual team huddles, knowledge‑sharing sessions, and social events.
• A collaborative environment where ideas are welcomed and innovation is celebrated.
• Access to a comprehensive digital resource library, including best‑practice guides, policy updates, and training modules.

Compensation & Benefits

While specific figures vary based on experience, worksphere offers a competitive salary package that includes:

• Base salary commensurate with industry standards for remote customer experience roles.
• Performance‑based bonuses tied to client satisfaction and revenue impact.
• Health, dental, and vision insurance options.
• 401(k) matching program.
• Generous paid time off and flexible holiday scheduling.
• Professional development stipend and access to e‑learning platforms.
• Wellness resources, including virtual fitness classes and mental health support.

How to Apply

Ready to elevate your career and join a team that’s shaping the future of e‑commerce? Submit your resume and a brief cover letter outlining why you’re the perfect fit for worksphere’s Customer Experience Specialist role. We’re excited to learn how your skills and passion align with our mission.

and become part of worksphere’s success story.