Senior Customer Service Specialist (m/w/d) bex is a digital logistics platform for the construction industry. We are active throughout Germany and are continuing to grow and expand. Would you like to be part of a dynamic company that is becoming the new standard for last-mile construction logistics? Then we need your support as a Senior Customer Service Specialist (m/w/d). Several hundred customers from the construction industry already trust bex as their last-mile logistics solution. As part of the Operations Control Center (OCC) team, you will ensure that communication with our customers and users runs smoothly and help make customers enthusiastic bex fans.

Job Description

Point of contact for customers for all daily business inquiries Coordination of special customer requests and wishes Support of sales and dispatch in resolving customer inquiries Incident management and customer-oriented resolution of incidents Assistance in the development, optimization, and automation of processes with the introduction of your own ideas and experiences

Qualifications

Completed training in logistics or equivalent studies 3-5 years of experience in customer service, sales, etc. Experience in companies from the construction or logistics industry is desirable Friendly, reliable manner and very good communication skills Hands-on mentality, solution-oriented and highly customer-focused Fluent German spoken and written, English skills desirable Additional Information Home-office first, no obligation to be present in the office Responsibility and independence right from the start Top IT equipment of your choice and work with modern tools Proper onboarding phase and regular feedback Open, positive company and team culture without egos and politics Direct collaboration with the experienced and well-established founding team If interested, please send us a short message to our CEO Lennart by email (lennart.paul@bexapp.de) or WhatsApp (+49 171 / 74 64 230) with your current CV as a PDF or as a link to your XING or LinkedIn profile.