About brighthush

brighthush is a trailblazer in digital thread technology, delivering AI‑native, low‑code platforms that empower manufacturers to orchestrate product lifecycles with unprecedented speed and precision. With a global footprint spanning 11 countries and a team of more than 700 innovators, brighthush is redefining how automotive, aerospace, industrial equipment, life sciences, and high‑tech companies bring products from concept to market. Our flagship solution, brighthush Innovator, is trusted by the world’s largest manufacturers to streamline complex product data, accelerate innovation, and unlock new value across the extended supply chain.

Recognized as a leader in the Forrester Wave™ for Product Lifecycle Management (PLM) for Discrete Manufacturers (Q3 2025) and consistently ranked top on G2 and Gartner Peer Insights, brighthush is committed to delivering world‑class customer experiences. We believe that success is a partnership—between our technology, our people, and our customers. If you’re passionate about helping organizations harness next‑generation product innovation, we invite you to join our mission.

Role Overview

As a Senior Customer Success Manager at brighthush, you will be the linchpin that ensures our customers extract maximum value from their investment in brighthush Innovator. This is a technically focused, customer‑centric role that blends deep PLM knowledge with strategic account management. You will partner with cross‑functional teams—Product, Engineering, Support, and Sales—to guide large, multi‑level enterprise subscribers through onboarding, adoption, and expansion. Your influence will shape the customer journey, drive renewal success, and accelerate the growth of brighthush’s PLM ecosystem.

Key Responsibilities

• Strategic Onboarding & Adoption – Lead end‑to‑end onboarding for enterprise customers, ensuring seamless integration of brighthush Innovator into their existing workflows. Leverage industry expertise to tailor adoption roadmaps that align with each customer’s business objectives.
• Technical Coaching & Best‑Practice Advocacy – Serve as the go‑to technical advisor for PLM and engineering design methodologies. Conduct periodic health checks, performance benchmarks, and workshops that empower customers to optimize their use of brighthush Innovator.
• Escalation & Issue Resolution – Own the Get‑Well plans for critical incidents. Coordinate with Support, Engineering, and Product teams to diagnose, triage, and resolve technical challenges, restoring confidence and satisfaction.
• Renewal & Expansion Champion – Partner with Sales to identify upsell opportunities, craft renewal strategies, and nurture long‑term relationships. Translate customer success metrics into tangible business outcomes.
• Cross‑Functional Liaison – Act as the bridge between customers and internal stakeholders. Translate customer feedback into product enhancements, feature requests, and roadmap priorities.
• Process & Tool Development – Contribute to the creation of internal tools, templates, and playbooks that streamline the customer experience and drive operational excellence.
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