About brighthush

brighthush is more than a name in the U.S. insurance landscape; it is a movement that blends a 50‑year legacy of property and casualty expertise with the most advanced digital tools available today. Our mission is simple yet powerful: to safeguard what matters most while creating lasting value for our clients, partners, and employees. From homeowners and renters to commercial and automotive coverage, we deliver personalized, hassle‑free experiences that set new industry standards and keep our customers coming back for life.

Why Join brighthush?

At brighthush, we believe that exceptional customer service is the heartbeat of a thriving business. We’re on the lookout for energetic, client‑centric professionals ready to grow their careers in a fast‑moving, supportive environment. Whether you’re just starting out or looking to broaden your skill set, brighthush offers:

• Remote flexibility – Work from the comfort of your home while staying connected to a vibrant, collaborative team.
• Competitive compensation – Earn a base salary of USD 52,000–66,310 per year, complemented by performance incentives.
• Comprehensive benefits – 401(k) matching, generous paid time off, retirement plans, parental leave, and relocation assistance.
• Career acceleration – Structured learning paths, mentorship programs, and cross‑functional projects that help you build a well‑rounded professional profile.
• Inclusive culture – A workplace that celebrates diversity, fosters open communication, and encourages innovation at every level.

Role Overview

As a Customer Success & Sales Specialist at brighthush, you will be the frontline ambassador for our brand, ensuring that every interaction reflects our commitment to excellence. You will blend the art of customer service with the science of sales, driving both retention and growth for our diverse portfolio of insurance products.

Key Responsibilities

Your day‑to‑day duties will include:

• Responding promptly and professionally to inbound customer inquiries via phone, email, and chat.
• Processing policy changes, renewals, and cancellations with accuracy and efficiency.
• Providing proactive support and guidance to clients, helping them understand coverage options and benefits.
• Identifying upsell and cross‑sell opportunities that align with customer needs and company goals.
• Maintaining detailed, up‑to‑date records in our CRM system to ensure seamless handoffs and data integrity.
• Collaborating with underwriting, claims, and marketing teams to resolve complex issues and improve service workflows.
• Participating in ongoing training sessions to stay current on product knowledge, compliance regulations, and industry trends.

Essential Qualifications

• High school diploma or equivalent; a bachelor’s degree in business, communications, or a related field is a plus.
• Demonstrated experience in customer service or sales, preferably within the insurance or financial services industry.
• Basic math skills for handling policy calculations and premium adjustments.
• Strong verbal and written communication skills in English.
• Ability to obtain a Property and Casualty producer license within 30 days of hire and successfully complete the pre‑licensing course.
• Proficiency with CRM platforms and Microsoft Office Suite.
• Self‑motivated, detail‑oriented, and capable of working independently in a remote setting.

Preferred Qualifications

• Prior experience in a remote customer service role.
• Knowledge of insurance products such as homeowners, renters, auto, and commercial policies.
• Experience with data analytics tools or dashboards.
• Multilingual abilities to serve a diverse customer base.
• Previous exposure to sales metrics and performance dashboards.

Skills & Competencies

• Customer‑first mindset – Empathy, active listening, and a genuine desire to help.
• Problem‑solving aptitude – Ability to diagnose issues quickly and propose effective solutions.
• Adaptability – Comfortable navigating changing priorities and evolving processes.
• Time management – Efficiently juggle multiple tasks while maintaining high quality.
• Team collaboration – Strong interpersonal skills to work cross‑functionally with colleagues.
• Tech proficiency – Comfortable learning new software and tools on the fly.

Career Growth & Learning Opportunities

At brighthush, we’re committed to your professional development. As a Customer Success & Sales Specialist, you’ll have access to:

• Structured onboarding programs that cover product knowledge, compliance, and customer engagement best practices.
• Mentorship from seasoned agents and leaders who will guide you through career milestones.
• Regular performance reviews and goal‑setting sessions to help you track progress and identify growth areas.
• Cross‑training opportunities in underwriting, claims, and marketing to broaden your skill set.
• Leadership development tracks for high‑performing employees interested in moving into supervisory or managerial roles.
• Access to industry conferences, webinars, and certification programs to keep you at the forefront of insurance trends.

Work Environment & Company Culture

brighthush thrives on a culture of collaboration, transparency, and continuous improvement. Our remote teams are connected through:

• Weekly virtual huddles and monthly town‑hall meetings.
• Digital collaboration tools (Slack, Teams, Zoom) that keep communication fluid.
• Regular virtual social events, such as trivia nights, wellness challenges, and holiday celebrations.
• Open‑door policies that encourage feedback and idea sharing across all levels.
• Commitment to work‑life balance, with flexible scheduling options and generous paid time off.

Compensation & Benefits

We offer a comprehensive package designed to support your financial well‑being and personal growth:

• Base Salary – USD 52,000–66,310 per year, commensurate with experience and performance.
• Performance Incentives – Quarterly bonuses tied to customer satisfaction and sales targets.
• 401(k) Matching – 4% company match to help you build a secure retirement.
• Health & Wellness – Medical, dental, and vision coverage, along with a wellness stipend.
• Paid Time Off – Generous PTO, sick leave, and paid holidays.
• Parental Leave – Paid maternity and paternity leave to support new families.
• Relocation Assistance – Support for candidates moving to one of our key locations (Phoenix, Hopkins, Madison, Keene, Denver, Boston).
• Professional Development – Reimbursement for certifications, courses, and conferences.

How to Apply

If you’re ready to bring your passion for customer service and sales to a forward‑thinking insurance company, we’d love to hear from you. Click the link below to submit your application and take the first step toward an exciting career at brighthush.

Apply to brighthush

Conclusion

At brighthush, you’ll find more than just a job—you’ll discover a community that values your contributions, invests in your growth, and celebrates your successes. If you’re driven, customer‑focused, and eager to build a rewarding career in insurance, we invite you to join our team. Together, we’ll protect what matters most and create a brighter future for our clients and our company.