About brighthush

brighthush is a national leader in designing and delivering cutting‑edge furniture and interior solutions for modern K‑12 learning environments. For more than three decades, we have partnered with schools, districts, and educational institutions to create spaces that inspire curiosity, collaboration, and measurable academic success. Our mission‑driven culture is backed by leading impact investors, and we are committed to transforming classrooms into dynamic, technology‑rich learning hubs that prepare students for the future.

Why Join the brighthush ProTech Crew?

As a member of the brighthush ProTech Crew, you will be the front‑line ambassador for our brand, blending hands‑on technical expertise with exceptional customer service. You will travel across Texas, installing and validating state‑of‑the‑art STEM and Career & Technical Education (CTE) equipment, and then empower instructors to unlock the full potential of these tools in their classrooms. If you thrive on solving complex problems, enjoy building relationships with educators, and want to make a tangible impact on student learning, this role is for you.

Key Responsibilities

• Technical Installation & Validation
  • Unbox, assemble, and install a wide range of CTE/STEM equipment, including robotics, mechatronics, pneumatics, PLCs, and industrial pumps.
  • Conduct thorough functionality checks, troubleshoot issues, and calibrate systems to ensure optimal performance.
  • Maintain meticulous documentation of installation steps, test results, and validation reports.
  • Ensure compliance with safety standards, manufacturer guidelines, and district regulations.
• Instructor Orientation & Success Enablement
  • Deliver engaging, hands‑on training sessions for instructors and staff, covering key functions, safe operation, and instructional alignment.
  • Explain complex technical concepts in clear, accessible language, enabling educators to confidently integrate technology into their lesson plans.
  • Prepare classrooms and labs for instruction, including layout design, power and network connections, and safety checks.
  • Ensure all required tools, consumables, and materials are stocked and ready for use.
• Customer Service & Growth
  • Serve as the primary point of contact for schools, providing first‑line support and troubleshooting.
  • Escalate complex technical issues to senior engineers when necessary.
  • Communicate upgrade opportunities, accessory options, and service plans to help schools maximize their investment.
  • Collect and relay customer feedback to product and engineering teams to drive continuous improvement.

Essential Qualifications

• High school diploma or equivalent.
• Technical certifications in automation, robotics, mechatronics, PLCs, or related fields (e.g., NC3 Level 1/2, Amatrol, FANUC, Universal Robots, Siemens/Allen‑Bradley PLC).
• Strong customer‑facing skills: outgoing, personable, and adept at building rapport quickly.
• Excellent communication abilities, capable of explaining equipment operation and answering instructor questions.
• Solid technical aptitude with mechanical, electrical, and computer‑based systems.
• Proficiency interpreting wiring diagrams, technical manuals, and installation guides.
• Knowledge of safety and compliance standards in lab and classroom environments.
• Valid driver’s license and willingness to travel extensively across Texas.
• Professional presence in educational and training settings.

Preferred / Plus Qualifications

• Associate’s or Bachelor’s degree in Advanced Manufacturing, Mechatronics, Engineering, or a related field.
• Advanced certifications in automation, industrial maintenance, or robotics.
• Technical training from military service or trade school.
• Experience supporting instructors in schools, training centers, or educational technology environments.
• 1–3 years of field service, technical support, or lab installation experience in education, training, or manufacturing.

Skills & Competencies

• Problem‑solving mindset with a proactive approach to troubleshooting.
• Strong organizational skills and attention to detail.
• Ability to manage multiple installations and support requests simultaneously.
• Adaptability to evolving technology and instructional methods.
• Team collaboration and cross‑functional communication.
• Commitment to safety and regulatory compliance.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As a Customer Success Technician, you will have access to:

• Ongoing technical training and certification programs in robotics, automation, and educational technology.
• Mentorship from senior engineers and product managers.
• Opportunities to transition into roles such as Field Service Engineer, Technical Project Manager, or Product Support Lead.
• Participation in industry conferences, workshops, and webinars to stay ahead of emerging trends.
• Internal mobility across departments, including Design, Product Development, and Customer Success.

Work Environment & Company Culture

brighthush fosters a collaborative, inclusive, and innovative culture. Our remote‑first approach means you can work from anywhere in Texas while staying connected through virtual collaboration tools. We value diversity, encourage open dialogue, and celebrate the unique perspectives each team member brings. Our culture is built on:

• Transparency and integrity in all interactions.
• Continuous learning and professional development.
• Recognition of achievements and contributions.
• Work‑life balance, with flexible scheduling and remote work options.
• Community engagement, including volunteer opportunities and partnerships with local schools.

Compensation & Benefits

We offer a competitive salary that reflects your experience, responsibilities, and the value you bring to our customers. In addition to base pay, you will receive:

• Annual merit pay review.
• Health, dental, and vision insurance.
• Telemedicine, mental health, and wellness resources.
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options.
• 401(k) retirement plan with pre‑tax and Roth contributions, plus employer match.
• Life, disability, and supplemental insurance options.
• Paid time off, company‑paid holidays, and paid volunteer time.
• Parental and family caregiver leave.
• Benefits navigation and retirement‑planning resources.

Equal Opportunity Employer

brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.

How to Apply

Ready to make a difference in classrooms across Texas? Click the link below to submit your application and join the brighthush ProTech Crew. We look forward to learning how your skills and passion can help us shape the future of education.