About brighthush

brighthush is a leading transportation technology organization that transforms how people move across the state. With a reputation for innovation, reliability, and public service excellence, brighthush manages an extensive network of highways, bridges, ferries, and active‑transportation projects that serve millions of travelers every year. Our mission is to deliver safe, efficient, and sustainable transportation solutions through cutting‑edge technology, data analytics, and a dedicated workforce that values collaboration, integrity, and continuous improvement.

Position Overview

We are seeking a journey‑level Desktop Services Specialist to join our Technology Services Division (TSD). In this role, you will provide critical, 24/7 operational support for the technology needs of brighthush’s divisions and business units. Your expertise will ensure that employees across the organization have reliable, secure, and high‑performance computing resources to plan, design, build, and operate the state’s transportation system.

Key Responsibilities

• Diagnose, troubleshoot, and resolve complex issues involving workstations, mobile devices, peripherals, software, and specialized hardware configurations.
• Provide journey‑level technical expertise to support routine and advanced enterprise technology problems.
• Collaborate with employees and business units in person at various sites or via remote consultation to deliver timely, effective solutions.
• Manage the full lifecycle of support requests within the BMC Helix Incident Management system, ensuring accurate documentation, prioritization, and resolution in line with service‑level agreements.
• Administer cloud‑based environments, including user licensing, shared resources, and security groups within Microsoft Entra ID.
• Diagnose and remediate conflicts involving Group Policy (GPO), enterprise applications, and hardware/software interoperability.
• Execute configuration management tasks using Microsoft Intune and Endpoint Configuration Manager to automate software deployments, enforce device compliance, and streamline OS updates.
• Deploy enterprise laptops and desktops by configuring standard brighthush images, ensuring firmware, OS builds, and line‑of‑business applications meet agency specifications.
• Install and maintain critical peripherals such as docking stations, multi‑monitor setups, and networked imaging devices.
• Develop and deliver ongoing technical training for Headquarters Region employees, focusing on maximizing adoption of new features and ensuring proficiency in modern workplace technologies.
• Participate in technology projects and stakeholder training initiatives to support continuous improvement and innovation.

Essential Qualifications

• Proven experience in technical support for client computing hardware, operating systems, firmware updates, application installation, security patching, and peripheral management.
• Strong customer support and troubleshooting skills, with the ability to formulate solutions using established workflows and manage priorities independently.
• In‑depth knowledge of Microsoft 365, Windows operating systems, Microsoft Office Suite, Microsoft Intune, Active Directory Group Policy, iOS, and standard Adobe products.
• Excellent time‑management and task‑prioritization abilities, capable of meeting deadlines in a dynamic, high‑pressure environment.
• Demonstrated growth mindset and service‑oriented attitude, actively seeking learning opportunities and taking initiative to meet the needs of others.
• Valid driver’s license and ability to operate state‑owned vehicles.
• Physical capability to maneuver and transport equipment up to 50 pounds and use powered and non‑powered tools.

Preferred Qualifications

• Knowledge or experience with cybersecurity technologies, including vulnerability management, intrusion detection, application security, network security, incident response, anti‑virus management, and security assessments.
• Foundational knowledge of ITIL framework and standards, preferably with ITIL certification.
• Experience with desktop technology, imaging, Group Policy, task sequences, and networked computing environments.
• Understanding of information technology project management principles and practices.
• Proficiency in scripting with Microsoft PowerShell.

Skills & Competencies

• Technical troubleshooting and problem‑solving at a journey level.
• Strong communication skills, both written and verbal, to interact with diverse stakeholders.
• Customer‑centric mindset with a focus on delivering high‑quality support.
• Adaptability to evolving technologies and changing business priorities.
• Team collaboration and knowledge sharing.
• Commitment to professional development and continuous learning.

Career Growth & Learning Opportunities

At brighthush, your career path is shaped by your ambition and the organization’s commitment to talent development. As a Desktop Services Specialist, you will:

• Gain exposure to enterprise‑scale technology environments and complex problem‑solving scenarios.
• Participate in cross‑functional projects that influence statewide transportation initiatives.
• Access formal training programs, certifications, and mentorship to advance your technical and leadership skills.
• Progress into roles such as Senior Desktop Services Engineer, IT Project Manager, or Technical Lead, depending on your interests and performance.

Work Environment & Culture

brighthush fosters a culture of innovation, collaboration, and respect. Our employees enjoy:

• Flexible, hybrid work arrangements that support work‑life balance.
• Inclusive and diverse workplace where every voice is heard.
• Opportunities to contribute to public‑service projects that directly impact the community.
• A supportive team environment that values teamwork, transparency, and accountability.

Compensation & Benefits

While the base salary for this position ranges from $74,268 to $99,924 annually, brighthush offers a comprehensive benefits package that includes:

• Competitive health, dental, and vision insurance plans with flexible premium options.
• Retirement savings plans with employer contributions and deferred compensation options.
• Paid time off, including vacation, sick leave, and holidays, with generous accrual rates.
• Tuition assistance and professional development funds.
• Employee wellness programs, including fitness subsidies and mental health resources.
• Employee assistance programs and financial counseling services.
• Public‑service loan forgiveness eligibility for qualifying employees.

How to Apply

Ready to join a team that drives innovation in transportation technology? Submit your application online by clicking the “APPLY” button below. Please ensure you include the following:

• A detailed resume outlining your reverse‑chronological experience.
• A cover letter that explains why you are the ideal candidate for this role.
• Contact details for at least three references who can attest to your technical skills and work performance.

After submitting, you will be prompted to sign in or create a brighthush account to complete the application process. Your application will be reviewed by our recruitment team, and qualified candidates will be contacted for next steps.

Why brighthush?

At brighthush, you’ll be part of a mission‑driven organization that values public service, innovation, and employee well‑being. We celebrate diversity, encourage continuous learning, and reward excellence. Join us to make a tangible impact on the state’s transportation infrastructure while advancing your career in a supportive, forward‑thinking environment.

Contact Information

For inquiries about this posting, please contact the assigned recruiter at recruiter@brighthush.com. Reference job number 26DOT-HQ-01008 in your email subject line.

Equal Opportunity Employer

brighthush is an equal‑opportunity employer. We value the importance of creating an environment where all employees feel respected, included, and empowered to bring unique ideas to the organization. Our diversity and inclusion efforts embrace different cultures, backgrounds, and viewpoints while fostering growth and advancement in the workplace. All persons, regardless of race, ethnicity, age, veteran status, sexual orientation, gender identity, or disability, are encouraged to apply.