Role Description The Senior Director of Key Accounts is a full-time, remote role responsible for leading strategic relationships with the organization’s most critical customers. This role oversees account planning, performance, and growth, serving as the primary executive contact for key accounts and ensuring alignment between customer needs and company offerings. Day-to-day responsibilities include developing and executing account strategies, coordinating cross-functional teams to deliver solutions, monitoring account performance metrics, and identifying opportunities for expansion and retention. The Senior Director will lead high-level customer meetings, negotiate complex agreements, manage escalations, and provide forecasting and reporting to senior leadership. This role also involves mentoring account managers, refining key account processes, and contributing to overall go-to-market and customer success strategies.

Qualifications

Proven experience in key account management, strategic account leadership, or enterprise customer management, ideally at a director or senior leadership level. Strong background in developing and executing account plans, revenue growth strategies, and customer retention initiatives. Demonstrated ability to lead cross-functional teams, manage complex stakeholder relationships, and influence outcomes without direct authority. Excellent skills in negotiation, contract management, and executive-level communication, both written and verbal. Data-driven approach with experience in using CRM and analytics tools to track performance, forecast revenue, and inform decision-making. Ability to work effectively in a remote environment, manage multiple priorities, and operate with a high degree of autonomy and accountability. Experience in a B2B environment; exposure to healthcare, technology, or other complex, regulated industries is beneficial. Bachelor’s degree in Business, Marketing, Management, or a related field; an advanced degree (e.g., MBA) is an advantage. Commitment to inclusive, collaborative leadership and an interest in mentoring and developing team members.