About brighthush

brighthush is a trailblazer at the intersection of artificial intelligence and enterprise customer success. Our modular, cloud‑native AI platform seamlessly embeds intelligent assistants into every customer touchpoint—whether it’s an AI support engineer on a desktop or an AI sales assistant in a rep’s pocket. By removing expert bottlenecks and automating high‑value workflows, we empower teams to deliver faster response times, higher CSAT scores, and measurable ROI across sales, support, and product marketing.

Founded on the belief that AI should be accessible, actionable, and auditable, brighthush has evolved from a niche startup into a global leader in AI‑powered customer success. We serve Fortune 500 enterprises, mid‑market innovators, and everything in between, helping them unlock the full potential of AI while preserving human empathy and oversight.

As we accelerate our growth, we’re building a world‑class Customer Success organization that will be the linchpin between our platform, our customers, and the broader market. If you thrive on building strategic relationships, translating complex business needs into actionable adoption plans, and driving measurable outcomes for enterprise clients, we want you on our team.

Role Overview

The Senior Enterprise Customer Success Manager at brighthush owns the post‑sales journey for our most strategic accounts. You will act as a trusted advisor to senior stakeholders, ensuring that each customer achieves consistent, measurable value from our AI platform. This role blends deep technical fluency with relationship management, operational rigor, and a passion for continuous improvement.

What You’ll Do

In this high‑impact role, you will:

• Serve as the single point of contact for enterprise customers, guiding them from onboarding through expansion and renewal.
• Translate customer objectives, operating constraints, and success metrics into a clear, data‑driven adoption strategy.
• Collaborate with Forward Deployed Engineering, Product, and Sales teams to align technical execution with business goals.
• Lead executive reviews, steering committees, and cross‑functional workshops with clarity and confidence.
• Champion the customer internally by surfacing patterns, requirements, and feature gaps to Product and Engineering.
• Drive continuous improvement of our customer success playbooks, best practices, and feedback loops.
• Mentor junior Customer Success professionals and contribute to the growth of the team.

Key Responsibilities

Own Customer Outcomes

• Build advisory‑level relationships with C‑suite executives, product leads, support directors, and engineering managers.
• Translate customer objectives, operating constraints, and success metrics into a clear, data‑driven adoption strategy.
• Track and report on value realization across CSAT improvements, ticket‑deflection rates, rep productivity, and time‑to‑response.
• Develop quarterly business reviews (QBRs) that showcase ROI, uncover new opportunities, and set the stage for expansion.

Guide Successful Implementations

• Partner with Forward Deployed Engineering and Product teams to align technical execution with business goals.
• Manage onboarding timelines, deliverables, and cross‑functional coordination to keep deployments on track and predictable.
• Anticipate issues early, remove friction, and ensure customers experience a smooth path from rollout to steady‑state use.
• Leverage data analytics to monitor adoption metrics and proactively address gaps.

Lead Communication and Engagement

• Facilitate executive reviews, steering committees, and cross‑functional workshops with clarity and confidence.
• Listen closely and read between the lines to uncover root challenges, unspoken concerns, and evolving priorities.
• Communicate platform capabilities and roadmap developments in a way that resonates with both technical leaders and operational teams.
• Craft compelling narratives that translate technical value into business impact.

Champion the Customer Internally

• Surface patterns, requirements, and feature gaps with crisp articulation to Product and Engineering.
• Help shape scalable playbooks, best practices, and feedback loops that raise the bar for our customer programs.
• Partner with Sales on expansions, renewals, and executive alignment.
• Advocate for customer success metrics in product roadmaps and quarterly planning.

Essential Qualifications

• 5–8 years of experience in Customer Success, Solutions, Product, Support, or Technical Account Management within enterprise software or infrastructure‑heavy environments.
• Strong technical literacy—ideally with an engineering background or experience supporting engineering‑led products.
• Proven ability to communicate with senior leaders, steer conversations, guide decisions, and create clarity in complex situations.
• Skilled at synthesizing signals from customers, asking the right questions, and uncovering underlying needs.
• Comfortable leading high‑stakes meetings, delivering presentations, and facilitating cross‑functional sessions.
• Highly organized with a disciplined approach to planning, scheduling, and managing customer deliverables.
• Experience with data‑driven adoption metrics and the ability to translate analytics into actionable insights.

Preferred Qualifications

• Experience in AI, ML, developer platforms, or workflow automation.
• Background in data analytics or experience driving data‑driven adoption metrics.
• Track record of influencing product direction through customer insights.
• Experience scaling Customer Success functions in a high‑growth startup environment.
• Knowledge of enterprise security, compliance, and data privacy standards.

Skills & Competencies

• Strategic Thinking & Visionary Leadership
• Customer‑Centric Mindset with a passion for delivering measurable impact
• Exceptional Written & Verbal Communication
• Project Management & Execution Excellence
• Data‑Driven Decision Making
• Cross‑Functional Collaboration & Influence
• Adaptability & Resilience in a fast‑paced environment
• Proficiency with CRM, CSAT, NPS, and analytics tools

Career Growth & Learning Opportunities

At brighthush, your career trajectory is as dynamic as the technology we build. As a Senior Enterprise Customer Success Manager, you will:

• Lead the design and execution of enterprise‑wide adoption programs that shape the future of AI in enterprise tech.
• Mentor junior Customer Success professionals and help build a high‑performance team.
• Collaborate closely with Product, Engineering, and Sales to influence roadmap decisions and feature prioritization.
• Participate in executive‑level strategy sessions, gaining exposure to the company’s vision and growth plans.
• Access continuous learning resources, including AI/ML workshops, leadership training, and industry conferences.
• Earn opportunities to lead cross‑functional initiatives and take ownership of new product launches.
• Progress into Director or VP of Customer Success roles as the organization scales.

Work Environment & Culture at brighthush

Our culture is built on transparency, collaboration, and a relentless focus on customer success. You’ll find:

• A flat hierarchy that encourages open dialogue and rapid decision‑making.
• Cross‑functional teams that value diverse perspectives and data‑driven insights.
• A commitment to work‑life balance, with flexible hours and remote‑first policies.
• Regular hackathons, innovation sprints, and “Ask Me Anything” sessions with founders.
• A vibrant community of AI enthusiasts, engineers, and business leaders who are passionate about shaping the future.
• Inclusive hiring practices and a focus on building a diverse, equitable, and high‑performing workforce.
• Wellness programs, team retreats, and a supportive, inclusive workplace.

Compensation & Perks

While specific figures vary by experience, brighthush offers a competitive total rewards package that includes:

• Base salary aligned with industry standards for senior Customer Success roles.
• Performance‑based bonuses tied to customer outcomes and company growth.
• Equity options that allow you to share in the company’s long‑term success.
• Comprehensive health, dental, and vision coverage.
• Unlimited PTO and a generous parental leave policy.
• Continuous learning stipend, conference travel, and access to cutting‑edge AI tools.
• Wellness programs, team retreats, and a supportive, inclusive workplace.
• Flexible work arrangements, including remote‑first options and a results‑oriented culture.

How to Apply

If you’re ready to take the next step in your career and help enterprises unlock the full potential of AI, we’d love to hear from you. Submit your application through our careers portal or click the link below to apply directly.