About Dymin Systems Dymin Systems is a managed service provider based in Urbandale, Iowa, delivering IT support, infrastructure, and security services to businesses across Central Iowa since 2001. The Role Join our Frontline team as a senior technician who independently investigates unfamiliar user and endpoint problems within existing client environments, identifies likely causes, and resolves issues within approved operational boundaries.

What You Will Do

Own complex frontline tickets involving Windows profiles, persistent Microsoft 365 issues, SharePoint and OneDrive, permissions, and endpoint remediation. Perform basic server and network administration when authorized and escalate higher-risk changes and infrastructure issues. Coach frontline colleagues, improve knowledge articles, and coordinate with clients and other teams through resolution. What You Will Bring Strong troubleshooting and root-cause analysis across Windows endpoints and Microsoft 365. Confident client communication, clear ticket documentation, and sound judgment about business impact and risk. A demonstrated ability to work tickets independently from intake through resolution. How We Hire We evaluate candidates on demonstrated ability and judgment. Time in role, a degree, and certifications are not fixed requirements. If you can show us the work, we want to talk. Every Dymin Technical Role Works directly with clients and records all work in our service-management system. May participate in paid on-call coverage, based on business needs and readiness. Involves extended computer use, sitting, client calls, and written and verbal communication. Our Core Values Think creatively, don’t accept workarounds, offer solutions, identify inefficiencies, be proactive, and focus on what you CAN do. Love figuring out how things work, research, experiment, and continually improve. Question tradition, try new things, embrace mistakes as learning opportunities, and make decisions. Drive growth for yourself and others, adapt to change, and inspire and support your team. Do what makes you proud, strive for justice, and always act in our clients’ best interests. Be accountable, take ownership, see tasks through to the end, and take initiative.