Senior Manager, Customer Lifecycle & Membership

Ready to drive customer growth, retention, and recurring revenue? We're seeking a strategic, data-driven leader to own our customer lifecycle strategy and membership programs across multiple locations.

What You'll Do

• Grow membership enrollment and recurring revenue through customer acquisition, retention, and renewal initiatives.
• Develop and execute lifecycle strategies across acquisition, conversion, service delivery, and win-back programs.
• Analyze ServiceTitan and other business data to identify opportunities, solve problems, and deliver measurable results.
• Improve customer experience, reduce churn, and optimize membership performance.
• Partner with Operations, Marketing, Finance, IT, Contact Center, and field leadership to drive execution and accountability.
• Build business cases, KPI reporting, and executive-level recommendations that influence company strategy.

What We're Looking For

• Bachelor's degree or equivalent experience in Business, Analytics, Marketing, Finance, Operations, or a related field.
• 7+ years of experience in customer lifecycle, membership/subscription programs, revenue operations, or service-based businesses.
• 3+ years leading programs, projects, or teams.
• Strong analytical skills with experience building business cases, forecasts, and performance dashboards.
• Hands-on experience with ServiceTitan (preferred) or similar CRM/platforms.
• Proven ability to turn data into action and deliver measurable business results.

Join us and help shape the customer experience while driving membership growth, retention, and long-term revenue success. Apply today!

Bachelor's degree or equivalent in business, analytics, marketing, finance, operations; 7+ years in customer lifecycle or membership programs; 3+ years leading teams; strong analytical skills; ServiceTitan experience preferred.

Key Responsibilities

• growing membership enrollment
• developing lifecycle strategies
• analyzing business data

Skills & Tools

ServiceTitan

Job Details

• Category: Business Operations
• Seniority: Senior Level
• Commitment: Full Time
• Workplace: Remote — Philadelphia, Pennsylvania, United States
• Salary: USD 100,000 – 150,000 / year
• Languages: English

About Horizon Services

A service company focused on customer growth, retention, and membership programs. — Industry: Retail and Wholesale