Welcome to brighthush – Where AI Meets Insurance Innovation

At brighthush, we’re not just building technology; we’re redefining the future of property and casualty insurance. By marrying cutting‑edge artificial intelligence with proprietary data assets, we give carriers and independent agents the tools to capture, nurture, and retain customers in ways that were once unimaginable. Our AI‑driven traffic engine and data‑rich insights unlock measurable revenue gains, expand market share, and give our partners a decisive edge in an increasingly digital marketplace.

Our mission is simple yet ambitious: democratize advanced analytics and AI so that carriers of all sizes can compete on equal footing, innovate faster, and deliver superior customer experiences. If you’re passionate about building high‑impact teams, solving complex problems, and reshaping a massive industry, brighthush is the place for you.

Why brighthush is the Ideal Place for Growth‑Oriented Leaders

Speed, data, and high standards are more than buzzwords at brighthush—they are the DNA of everything we do. We thrive on rapid iteration, evidence‑based decision making, and a relentless pursuit of excellence. Our hybrid model—three days in the office, two days remote—offers flexibility while keeping you connected to the collaborative energy of our Cambridge headquarters. You’ll work alongside top talent in product, engineering, sales, and strategy, and you’ll have the autonomy to shape the future of customer success in the insurance tech space.

Role Overview

The Senior Manager of Customer Success & Growth will lead brighthush’s Accelerated Growth Program (AGP) Customer Success team—a dynamic, 12‑person organization of Business Consultants. You will partner closely with Sales, Product, Engineering, Sales Operations & Strategy, and Marketing to equip the team with the tools, insights, and support needed to hit aggressive monthly and quarterly targets. Your leadership will directly influence revenue growth, churn reduction, and customer satisfaction for our most valuable AGP accounts.

Key Responsibilities

• Team Leadership & Development
  • Own direct management of the Accelerated Customer Success team, assessing individual strengths and growth areas.
  • Conduct weekly 1:1s, monthly performance check‑ins, and quarterly performance reviews.
  • Recruit, interview, and onboard top Customer Success talent as needed.
  • Build a culture of trust, collaboration, and continuous improvement through regular team‑building activities.
• Coaching & Upskilling
  • Coach Business Consultants on advanced sales strategies to drive cross‑sell and upsell opportunities.
  • Deliver training on Customer Success best practices, reducing churn and elevating satisfaction scores.
  • Provide actionable, data‑driven feedback—both written and verbal—on strengths and growth areas.
  • Design development pathways that allow team members to expand into new roles and responsibilities.
• Data‑Driven Performance Management
  • Own 100% attainment of monthly and quarterly revenue growth and retention targets.
  • Identify and act on cross‑sell/upsell opportunities to generate incremental revenue.
  • Build and refine tools, dashboards, and playbooks that help Business Consultants consistently hit their CS targets.
  • Partner cross‑functionally to secure resources and support needed to achieve aggressive goals.
  • Use data and reporting to prioritize workflow and understand how day‑to‑day activity translates into outcomes.
• Customer Relationship Management
  • Serve as the primary point of contact for high‑value AGP accounts, ensuring seamless communication and proactive issue resolution.
  • Develop and maintain strategic account plans that align with client objectives and brighthush’s growth agenda.
  • Facilitate quarterly business reviews, extracting insights that drive product enhancements and service improvements.
  • Champion a customer‑centric mindset across the organization, translating client feedback into actionable product roadmaps.
• Cross‑Functional Collaboration
  • Work closely with Product and Engineering to prioritize feature requests and bug fixes that directly impact customer success.
  • Collaborate with Marketing to craft targeted campaigns that nurture leads and accelerate upsell cycles.
  • Partner with Sales Operations & Strategy to align forecasting, quota setting, and incentive structures with CS performance metrics.
  • Lead initiatives that streamline onboarding, training, and knowledge transfer across the customer success ecosystem.
• Strategic Thought Leadership
  • Identify emerging trends in insurance technology, AI, and customer experience, and translate them into actionable strategies for the AGP team.
  • Represent brighthush at industry events, webinars, and partner meetings, positioning the company as a thought leader in AI‑driven insurance solutions.
  • Contribute to the development of internal playbooks, case studies, and whitepapers that showcase best practices and success stories.

Essential Qualifications

• Bachelor’s degree in Business, Marketing, Computer Science, or a related field; MBA or advanced degree preferred.
• 10+ years of experience in customer success, account management, or sales operations within the insurance or fintech industry.
• Proven track record of leading high‑performing teams and delivering consistent revenue growth.
• Deep understanding of AI, data analytics, and digital marketing strategies as they apply to insurance.
• Exceptional communication, presentation, and stakeholder management skills.
• Strong analytical mindset with proficiency in data visualization tools (e.g., Tableau, Power BI) and CRM platforms (e.g., Salesforce, HubSpot).
• Experience managing cross‑functional initiatives and driving change in a fast‑paced environment.

Preferred Qualifications

• Experience working with regulated insurance carriers and knowledge of compliance frameworks.
• Background in building or scaling customer success programs for SaaS or technology‑enabled services.
• Hands‑on experience with AI/ML models, data pipelines, or predictive analytics.
• Fluency in multiple languages is a plus, given our global client base.
• Demonstrated ability to mentor and develop junior leaders into senior roles.

Skills & Competencies

• Strategic Thinking & Visionary Leadership
• Data‑Driven Decision Making
• Customer‑Centric Mindset
• Change Management & Agility
• Influence & Negotiation
• Project Management & Execution
• Team Building & Coaching
• Technical Acumen (AI, Data Analytics, SaaS)

Career Growth & Learning Opportunities

At brighthush, your career trajectory is as dynamic as the industry we serve. As Senior Manager, you will:

• Lead a high‑visibility program that directly impacts company revenue and market positioning.
• Collaborate with senior executives, shaping product strategy and customer success frameworks.
• Gain exposure to AI research, data science, and product development cycles.
• Access a robust learning ecosystem, including internal workshops, external certifications, and mentorship from industry veterans.
• Position yourself for future leadership roles such as Director of Customer Success, VP of Growth, or Chief Customer Officer.

Work Environment & Culture

Our culture is built on three pillars: Speed, Data, and Excellence. We celebrate quick wins, but we also invest in long‑term impact. Collaboration is at the heart of everything we do—cross‑functional teams meet daily, and ideas are welcomed from all levels. We value transparency, continuous learning, and a healthy work‑life balance. Our hybrid model ensures you stay connected to the team while enjoying the flexibility to work from home.

Compensation & Perks

While specific figures vary based on experience, we offer a competitive base salary, performance‑based bonuses, and equity participation that aligns your success with the company’s growth. Additional benefits include:

• Comprehensive health, dental, and vision insurance.
• 401(k) plan with company match.
• Unlimited paid time off and flexible working arrangements.
• Professional development budget and conference travel.
• Wellness programs, including gym memberships and mental health resources.
• Regular team retreats, hackathons, and social events.

Ready to Make an Impact?

If you are a seasoned customer success leader with a passion for AI, data, and transformative growth, brighthush invites you to join our mission to revolutionize the insurance industry. Bring your expertise, curiosity, and drive to a team that values innovation, collaboration, and measurable impact.

Apply today and help us shape the future of insurance technology—one customer success story at a time.