About brighthush

At brighthush, we are on a mission to transform the way businesses harness data. Our award‑winning platform turns raw numbers into actionable insights that drive growth, streamline operations, and unlock new revenue streams. With a global presence that spans finance, healthcare, energy, logistics, and beyond, brighthush is trusted by Fortune 500 leaders and high‑growth startups alike. We’re not just a software company; we’re a partner that empowers enterprises to make smarter, faster decisions.

Our culture is built on curiosity, collaboration, and an unwavering focus on customer success. We celebrate diversity, champion continuous learning, and reward bold ideas that push the boundaries of what’s possible. If you’re passionate about turning data into impact and thrive in a fast‑paced, remote‑first environment, brighthush is the place for you.

Why This Role Matters

As a Senior Remote Enterprise Data & Analytics Customer Success Manager, you will be the linchpin between our enterprise customers and the cross‑functional teams that bring brighthush to life. Your mission is to ensure that every client not only adopts our platform but also realizes measurable value, leading to renewals, expansions, and advocacy. You will be the trusted advisor who translates complex data insights into tangible business outcomes.

Key Responsibilities

• Onboarding Excellence: Lead the end‑to‑end onboarding journey for new private‑sector clients, ensuring a smooth transition from sales to implementation and setting the stage for long‑term success.
• Customer Health Management: Monitor usage metrics, adoption rates, and satisfaction scores; proactively identify risks and opportunities for improvement.
• Renewal & Expansion Strategy: Partner with the sales team to develop renewal plans, upsell opportunities, and expansion roadmaps that align with each customer’s strategic objectives.
• Insight‑Driven Advocacy: Translate data insights into compelling business cases that demonstrate ROI, helping clients articulate the value of brighthush to their stakeholders.
• Cross‑Functional Collaboration: Work closely with Product, Support, Training, and Engineering to relay customer feedback, influence roadmap priorities, and resolve escalations.
• CRM & Documentation: Maintain accurate, up‑to‑date records in our CRM system, ensuring all interactions, milestones, and outcomes are captured for future reference.
• Thought Leadership: Represent brighthush at industry events, webinars, and customer conferences, sharing best practices and emerging trends in data analytics.
• Continuous Improvement: Identify process gaps, propose enhancements, and champion a culture of continuous improvement across the customer success organization.

Essential Qualifications

• Bachelor’s degree in Business, Data Science, Computer Science, or a related field.
• 5+ years of experience in customer success, account management, or a similar role within the enterprise software or data analytics space.
• Proven track record of managing a portfolio of high‑value accounts, achieving renewal rates above 90% and driving expansion revenue.
• Strong analytical mindset with the ability to interpret usage data, identify trends, and translate findings into actionable recommendations.
• Excellent communication skills—both written and verbal—across all levels of an organization, including C‑suite executives.
• Experience working in a remote or distributed team environment, with a self‑motivated, results‑driven attitude.
• Proficiency with CRM platforms (e.g., Salesforce, HubSpot) and customer success tools (e.g., Gainsight, Totango).
• Knowledge of data analytics concepts, cloud platforms, and modern BI tools is highly desirable.

Preferred Qualifications

• Advanced degree (MBA, MS) or relevant certifications (CSM, CSPO, or similar).
• Experience with data‑driven product platforms, especially those focused on predictive analytics or AI‑powered insights.
• Background in consulting or professional services, providing strategic guidance to enterprise clients.
• Fluency in multiple languages, enhancing communication with our global customer base.
• Track record of leading customer success initiatives that resulted in measurable business outcomes.

Core Skills & Competencies

• Strategic Thinking: Ability to align customer goals with brighthush capabilities, crafting long‑term success plans.
• Relationship Building: Build trust and rapport with stakeholders at all levels, turning customers into advocates.
• Data Literacy: Comfortable working with dashboards, KPIs, and data visualizations to derive insights.
• Problem Solving: Quickly diagnose issues, propose solutions, and drive resolution across multiple teams.
• Project Management: Manage multiple initiatives simultaneously, ensuring deadlines and deliverables are met.
• Adaptability: Thrive in a dynamic environment, pivoting priorities as customer needs evolve.
• Collaboration: Work seamlessly with Sales, Product, Support, and Training to deliver a unified customer experience.

Career Growth & Learning Opportunities

At brighthush, we believe that your growth is our success. As a Customer Success Manager, you will:

• Progress to senior roles such as Senior Customer Success Manager, Director of Customer Success, or VP of Customer Experience.
• Gain exposure to product strategy, data science, and executive leadership through cross‑functional projects.
• Participate in a robust learning program that includes certifications, workshops, and mentorship from industry experts.
• Attend global conferences, hackathons, and innovation labs to stay ahead of emerging trends.
• Contribute to the development of brighthush’s customer success playbooks, shaping the future of the organization.

Work Environment & Culture

brighthush is a fully remote, distributed organization that values flexibility, autonomy, and work‑life balance. Our culture is defined by:

• Transparency: Open communication channels, regular town halls, and a flat hierarchy that encourages idea sharing.
• Inclusivity: A diverse workforce that celebrates different perspectives and backgrounds.
• Innovation: A sandbox mentality where experimentation is encouraged and failure is seen as a learning opportunity.
• Wellness: Comprehensive health benefits, mental health resources, and a stipend for home office upgrades.
• Community: Virtual coffee breaks, team‑building activities, and a global network of peers.

Compensation & Perks

While specific figures vary by experience and location, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with market rates for senior customer success roles.
• Performance‑based bonuses tied to renewal, expansion, and customer satisfaction metrics.
• Equity or stock‑option plans that align your success with the company’s growth.
• Health, dental, and vision insurance for you and your dependents.
• Unlimited paid time off and a generous parental leave policy.
• Professional development budget, covering courses, certifications, and conference attendance.
• Annual wellness stipend and access to a virtual fitness platform.

Ready to Join brighthush?

If you are a data‑savvy, customer‑centric professional who thrives on building lasting relationships and driving measurable impact, we want to hear from you. Bring your expertise, curiosity, and passion for innovation to brighthush, and help us empower enterprises worldwide to unlock the full potential of their data.

Apply today and become a pivotal part of a company that is shaping the future of data analytics.