About the Job Role: Senior ServiceNow CMDB, CSDM & Service Mapping Engineer Location: Remote Employment Type: Contract Duration: 6–12 Months Status: Accepting Candidates

About the Role

We are seeking an experienced Senior ServiceNow CMDB, CSDM & Service Mapping Engineer to maintain CMDB data integrity, improve configuration management practices, and implement application service mapping. The ideal candidate will have hands-on expertise in ServiceNow CMDB, Data Manager, IRE, CSDM, and top-down Service Mapping, along with strong troubleshooting and integration skills.

Key Responsibilities

Maintain CMDB health, data integrity, completeness, correctness, and compliance. Manage configuration item (CI) lifecycle policies, including retirement, archival, and remediation of stale or duplicate CIs. Implement and maintain CSDM application services and technical service offerings. Configure and troubleshoot ServiceNow Discovery, Cloud Discovery, and related integrations. Implement and maintain Identification and Reconciliation Engine (IRE) rules and cross-source data governance. Perform top-down Service Mapping for applications and business services, including infrastructure-to-service and service-to-service mapping. Develop CMDB health dashboards, data quality controls, audit evidence, and remediation workflows. Monitor CMDB and integration health, investigate issues, and implement corrective actions to prevent recurrence. Develop and support ServiceNow integrations using JavaScript, Unix Shell scripting, and PowerShell. Collaborate with infrastructure, application, and ITSM teams to improve CMDB accuracy and configuration management processes. Support ITIL-based Incident, Problem, Change, and Release Management processes. Maintain technical documentation, policies, procedures, runbooks, and implementation guidelines. Required Qualifications 8–10 years of overall IT experience, including 3–5 years of ServiceNow experience. Strong hands-on expertise in CMDB data modeling, ServiceNow Data Manager, IRE, and CSDM. Proven experience implementing top-down Service Mapping and application service mapping. Experience with CMDB Health, CI lifecycle management, data governance, and duplicate/stale CI remediation. Hands-on experience with ServiceNow Discovery, Cloud Discovery, and platform integrations. Proficiency in JavaScript, Unix Shell scripting, and PowerShell. Knowledge of IT infrastructure, networking, server administration, and ITIL processes. ServiceNow Certified System Administrator (CSA) certification required. ServiceNow Implementation Specialist and ITOM/ITAM certifications are preferred. Familiarity with Flow Designer, Service Portal, Cloud Provisioning, and Agile methodologies is a plus

Compensation

Estimated Hourly Rate: $75–$80/hr (W-2) Final compensation within this range will depend on skills, experience, and interview results.