Overview

Edgewater Federal Solutions is seeking a Senior ServiceNow Developer to support a major national laboratory. Collaborate with team members to investigate, plan, gather requirements, design, develop, test, document, analyze problems, and support software systems and applications. Support the design of software tools and subsystems that support reuse and domain analysis, assisting Applications Engineers and Programmers in interpreting software requirements and design specifications, coding, integrating, and testing software components to ensure they meet project objectives. Analyze functional business applications and design specifications across various areas, including finance, accounting, personnel, manpower, logistics, and contracts. Develop block diagrams and logic flow charts, translating detailed designs into computer software, testing, debugging, and refining software to produce high-quality products. Prepare comprehensive documentation and enhance software to improve efficiency while providing technical direction to programmers to ensure project deadlines are met. Experience in information system design, including application programming on large-scale database management systems and the development of complex software to satisfy design objectives

Responsibilities

Design, develop, test, and deploy custom applications and integrations on the ServiceNow platform. Implement and support multiple ServiceNow modules, including but not limited to Incident Management, Change Management, Asset Management, CMDB, Service Catalog, and Knowledge Management. Collaborate with business analysts, stakeholders, and end-users to gather requirements and translate them into technical solutions. Maintain and enhance existing ServiceNow applications to improve functionality and user experience. Troubleshoot and resolve issues related to ServiceNow applications and workflows. Develop and maintain technical documentation, including design specifications, user guides, and support procedures. Ensure compliance with security policies and best practices in application development. Provide training and support to end-users and other IT staff as needed. Stay current with ServiceNow platform updates, new features, and industry best practices.

Qualifications

BS in relevant discipline plus minimum 7 years or more years of directly related experience that demonstrates the knowledge, skills, and ability to perform the duties of the job. Candidate must be able to obtain and maintain a DOE Q Clearance US Citizenship is required Candidate can work remotely but must be willing to travel onsite as needed Required Skills: Experience with Service Platform Configuration Proven experience implementing and supporting multiple ServiceNow modules. Strong proficiency in JavaScript, HTML, CSS, and ServiceNow scripting (Business Rules, Client Scripts, UI Policies, Script Includes). Experience with ServiceNow integration techniques such as REST, SOAP, and MID Server. Familiarity with ITIL processes and how they relate to ServiceNow modules. Excellent problem-solving skills and attention to detail. Strong communication and interpersonal skills, with the ability to work effectively in a team environment. ServiceNow certifications (e.g., Certified System Administrator, Certified Application Developer) are a plus.