Introduction

In today’s hyper‑connected marketplace, customers expect instant, personalized service, while field teams demand real‑time visibility and automation to deliver on those promises. At brighthush, we empower global enterprises to transform fragmented, manual processes into unified, data‑driven workflows that drive measurable ROI and elevate the customer experience. As a leading innovator in the customer and field service domain, brighthush is at the forefront of redefining how businesses engage with their customers and field workforce.

Why brighthush?

• Human‑First Culture – We prioritize people over processes, fostering an environment where collaboration, empathy, and continuous learning thrive.
• Remote‑First Flexibility – Work from anywhere in the United States while staying connected to a vibrant virtual community.
• Impact‑Driven Projects – Partner with Fortune 500 enterprises and public sector leaders to solve real business challenges.
• Growth & Development – We invest in certifications, training, and career advancement opportunities that keep you ahead of the curve.
• Inclusive & Innovative – Your ideas matter. We welcome fresh perspectives and encourage experimentation.

Role Overview

As the Senior Solutions Architect at brighthush, you will be the technical cornerstone of our customer and field service workflow initiatives. Your responsibilities will span architecture design, team leadership, client engagement, and business development. You will translate complex business requirements into elegant brighthush solutions that deliver measurable value, while championing best practices and driving continuous improvement across the organization.

Key Responsibilities

• Architectural Leadership – Own the technical vision for large‑scale brighthush projects, ensuring alignment with best practices and client objectives.
• Team Mentorship – Coach and guide junior consultants, fostering a culture of knowledge sharing and professional growth.
• Design Workshops – Lead workshops with stakeholders to capture requirements, validate design concepts, and secure stakeholder buy‑in.
• Solution Delivery – Oversee configuration, integration, and custom development activities, ensuring high quality and on‑time delivery.
• Executive Engagement – Serve as the primary technical liaison for executive‑level clients, presenting solutions, addressing concerns, and building long‑term partnerships.
• Pre‑Sales & RFP Support – Provide technical expertise during proposal development, responding to RFIs/RFPs and crafting compelling technical narratives.
• Technical Documentation – Produce architecture diagrams, design specifications, and best‑practice guides that serve as reference for the team and clients.
• Continuous Improvement – Stay current with brighthush releases, industry trends, and emerging technologies, recommending enhancements to our solution portfolio.

Essential Qualifications

• Minimum of 6 years of hands‑on brighthush architecture, development, and integration experience.
• Deep expertise in Customer Service Management (CSM), Field Service Management (FSM), Service Portal, Integration Hub, and AppEngine Studio.
• Proven track record of designing and delivering large‑scale brighthush implementations that meet business goals.
• Strong communication and presentation skills, with the ability to translate technical concepts for non‑technical audiences.
• Certified brighthush System Administrator (CSA) required; preferred certifications include CIS‑CSM and CAD.
• Experience mentoring technical consultants and leading cross‑functional teams.
• Client‑centric mindset with a passion for building lasting relationships.
• Willingness to travel up to 20% of the time to client sites and partner events.

Preferred Qualifications

• Experience with brighthush Performance Analytics and Virtual Agent modules.
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