About brighthush

brighthush is a leading global customer experience powerhouse that seamlessly blends cutting‑edge technology with a deeply human‑centric approach. With a presence in more than 30 countries, we empower brands to transform everyday interactions into unforgettable journeys. Our DNA is built on curiosity, collaboration, and a relentless pursuit of excellence. Whether you’re a seasoned support professional or an emerging talent, brighthush offers a vibrant ecosystem where your voice matters and your impact is tangible.

Why brighthush is the Right Choice for Your Career

At brighthush, we don’t just provide jobs – we create pathways. Our remote‑first model gives you the freedom to work from anywhere while staying connected to a global team that thrives on innovation. We champion creativity, empathy, and data‑driven decision making, and we reward initiative with clear career ladders, continuous learning, and a culture that celebrates every win. If you’re looking for a place where your expertise can grow, your ideas can shape strategy, and your contributions can be felt across the world, brighthush is the destination.

Job Overview

We are seeking a Spanish‑Fluent Customer Support Specialist to become the frontline advocate for our Spanish‑speaking customers. Based in Serbia, you will deliver exceptional support across phone, email, and webchat, ensuring every interaction reflects brighthush’s commitment to quality, speed, and compassion. Your proactive problem‑solving and passion for service excellence will help us elevate customer satisfaction and drive loyalty.

Key Responsibilities

• Customer Needs Assessment: Quickly identify each customer’s unique situation and provide tailored solutions that align with their expectations.
• Accurate Information Delivery: Leverage the most appropriate tools and resources to provide clear, concise, and correct information.
• Target Achievement: Consistently meet or exceed individual and team service level targets, including response time, resolution time, and quality metrics.
• Record Keeping: Maintain detailed, accurate logs of all customer interactions, comments, and complaints in our CRM system.
• Multi‑Channel Communication: Engage customers professionally via phone, email, and webchat, ensuring a consistent tone and brand voice.
• Incident Resolution: Resolve incidents swiftly, escalating only when necessary, and ensuring that all service level agreements (SLAs) are met.
• Feedback Loop: Collect customer feedback, analyze trends, and collaborate with product teams to drive continuous improvement.
• Process Improvement: Identify bottlenecks and propose enhancements to streamline support workflows.
• Team Collaboration: Participate in cross‑functional meetings, share insights, and contribute to knowledge base updates.
• Professional Development: Engage in ongoing training and certification to stay ahead of industry trends.

Essential Qualifications

• Native or fluent Spanish speaker with excellent written and verbal communication skills.
• Minimum of 2 years of experience in a customer support or service role, preferably in a multilingual environment.
• Strong problem‑solving abilities and a proactive mindset.
• Proficiency with CRM platforms (e.g., Zendesk, Freshdesk) and basic knowledge of ticketing systems.
• Ability to work independently from home, managing time effectively and staying organized.
• High school diploma or equivalent; a bachelor’s degree is a plus.

Preferred Qualifications

• Experience working in a tech or SaaS company with a global customer base.
• Knowledge of additional languages (English, French, Portuguese) is a strong advantage.
• Familiarity with data analytics tools (Excel, Google Sheets) for reporting and trend analysis.
• Previous involvement in process improvement or quality assurance initiatives.
• Certification in customer service or related fields (e.g., HDI, ITIL).

Skills & Competencies

• Communication: Clear, concise, and empathetic communication across all channels.
• Technical Aptitude: Quick learner of new software and tools.
• Time Management: Ability to juggle multiple tickets while maintaining high quality.
• Collaboration: Works well with cross‑functional teams, including product, engineering, and marketing.
• Customer‑Centric Mindset: Passion for delivering exceptional service and turning challenges into opportunities.
• Adaptability: Thrives in a fast‑paced, evolving environment.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from within. As a Customer Support Specialist, you’ll have access to a wealth of growth resources:

• Structured onboarding and mentorship programs to accelerate your learning curve.
• Regular training sessions on product updates, industry trends, and advanced customer service techniques.
• Clear career pathways to roles such as Senior Support Agent, Team Lead, Customer Success Manager, or Product Analyst.
• Cross‑functional project assignments that broaden your skill set and expose you to new business areas.
• Annual performance reviews with actionable feedback and personalized development plans.
• Access to a digital learning platform featuring courses on customer experience, data analytics, and leadership.

Work Environment & Culture at brighthush

Our remote‑first culture means you can work from the comfort of your home in Serbia while staying connected with a vibrant, global team. We foster:

• Open communication channels—weekly all‑hands meetings, daily stand‑ups, and instant messaging.
• Inclusive and diverse workplace values—every voice matters.
• Flexibility in work hours to accommodate different time zones and personal commitments.
• Regular virtual team‑building events, hackathons, and wellness initiatives.
• A supportive environment where feedback is constructive and growth is celebrated.

Compensation, Perks & Benefits

While specific figures may vary based on experience and location, brighthush offers a competitive compensation package that includes:

• Base salary commensurate with market rates for remote Spanish‑speaking support roles.
• Performance‑based bonuses tied to individual and team metrics.
• Health and wellness benefits—medical, dental, and vision coverage.
• Flexible paid time off and holiday schedule.
• Professional development stipend for courses, certifications, or conferences.
• Access to a digital learning platform with courses on customer service, product knowledge, and soft skills.
• Employee assistance program and mental health resources.
• Annual team retreats and quarterly virtual social events.

How to Apply

Ready to elevate your customer support career? Click the link below to submit your application and join the brighthush family. We look forward to discovering how your unique skills and passion can help us create unforgettable customer experiences.

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