About talentbridge

talentbridge is a global leader in innovative entertainment solutions, delivering high‑quality streaming experiences to millions of users across more than 190 countries. With a culture that thrives on creativity, data‑driven decision making, and a relentless focus on customer delight, talentbridge is redefining how people connect with stories, games, and interactive media. Our remote‑first environment empowers teams worldwide to collaborate seamlessly, ensuring that every voice is heard and every idea has the chance to shape the future of entertainment.

Why This Role Matters

As a Technical Content Designer on our Customer Service Content Strategy team, you will be the bridge between complex technical solutions and the everyday experiences of our global subscriber base. Your work will directly influence how quickly and effectively our support agents resolve issues, how easily customers find answers, and ultimately how satisfied our members feel when they interact with talentbridge. In a world where streaming is a daily habit, your contributions help keep the stream flowing smoothly for millions of users.

Key Responsibilities

• Lead End‑to‑End Editorial Projects – Own large, complex content initiatives from strategy through execution, setting clear goals, timelines, and success metrics.
• Create & Edit Customer‑Facing Content – Draft, refine, and publish Help Center articles, internal knowledge‑base entries, email templates, and other support materials that guide both customers and agents.
• Maintain Consistent Voice & Style – Develop and uphold style guides that ensure a unified tone, clarity, and accessibility across all platforms and languages.
• Collaborate Cross‑Functionally – Work closely with product managers, visual designers, engineers, localization specialists, and legal teams to align content with product roadmaps and compliance requirements.
• Leverage Data for Continuous Improvement – Analyze usage metrics, search queries, and agent feedback to identify content gaps, recommend enhancements, and validate the impact of changes.
• Champion Accessibility & Inclusivity – Ensure all content meets accessibility standards and is culturally sensitive for a diverse, global audience.
• Train & Mentor – Provide editorial guidance and training to support agents and new hires, fostering a culture of knowledge sharing.

Essential Qualifications

• Bachelor’s degree in Communications, Technical Writing, Computer Science, or a related field.
• 5+ years of experience in technical or UI writing, preferably within a customer‑service or highly technical consumer environment.
• Proven track record of creating clear, concise, and engaging content for multiple platforms (desktop, mobile, TV).
• Strong project management skills, with the ability to juggle multiple priorities and deliver on tight deadlines.
• Excellent writing, editing, and storytelling abilities, capable of translating complex technical concepts into user‑friendly language.
• Experience with information architecture, content management systems, and editorial workflows.
• Proficiency in using analytics tools (e.g., Google Analytics, Search Console) to inform content strategy.

Preferred Qualifications & Desired Qualities

• Experience designing content for a global, multilingual audience.
• Familiarity with agile development practices and cross‑functional collaboration.
• Knowledge of accessibility guidelines (WCAG) and inclusive design principles.
• Self‑starter mindset with a passion for continuous learning and innovation.
• Strong relationship‑building skills and the ability to influence stakeholders at all levels.
• Adaptability to fast‑paced environments and a track record of thriving under change.
• Storytelling prowess that turns data and technical details into compelling narratives.

What You’ll Gain

• Career Growth – Opportunities to move into senior content strategy, product management, or global communications roles.
• Learning & Development – Access to internal workshops, external conferences, and a generous budget for courses and certifications.
• Impactful Work – Your content directly improves the experience of millions of users and supports a high‑performing global support organization.
• Collaborative Culture – Work with diverse, talented teams that value transparency, experimentation, and mutual respect.
• Flexibility – Fully remote role with flexible hours that respect work‑life balance.

Work Environment & Culture at talentbridge

talentbridge champions a culture of inclusion, curiosity, and continuous improvement. We celebrate diverse perspectives and encourage every team member to bring their authentic self to work. Our remote-first approach means you can collaborate with colleagues across time zones, using cutting‑edge communication tools and shared knowledge bases. We believe in empowering individuals to make decisions, experiment, and learn from both successes and setbacks. Whether you’re a seasoned professional or a recent graduate, you’ll find a supportive community that values growth, creativity, and a shared commitment to delivering world‑class entertainment experiences.

Compensation & Benefits

Competitive Salary Range – $50,000 – $190,000, based on experience, skills, and market benchmarks. You’ll have the flexibility to choose how much of your compensation is allocated to salary versus stock options, allowing you to tailor your package to your personal goals.

Comprehensive Benefits – Health, dental, and vision plans; mental health support; 401(k) retirement plan with employer match; disability coverage; health savings and flexible spending accounts; family‑forming benefits; and life and serious injury protection.

Paid Time Off – Full‑time hourly employees accrue 35 days of paid time off annually, while salaried employees receive flexible time off from day one. We also offer paid leave of absence programs to support personal and professional needs.

Additional Perks – Unlimited learning stipend, wellness programs, employee referral bonuses, and access to talentbridge’s streaming library for personal enjoyment.

How to Apply

If you’re ready to shape the future of global entertainment support, we invite you to submit your application today. Bring your passion for clear communication, data‑driven decision making, and a love for helping people enjoy their favorite stories. Join talentbridge and be part of a team that is redefining how the world watches, plays, and connects.

Ready to Take the Next Step?

We’re excited to hear from motivated, innovative thinkers who thrive in a fast‑paced, remote environment. Apply now and help us keep the stream flowing for millions of users worldwide.