Overview

The ServiceNow Developer II works within a team of developers responsible for configuring, enhancing, and maintaining the ServiceNow platform. This role supports the design, development, implementation, and administration of ServiceNow solutions with a primary focus on ITSM, ITOM, Integrated Risk Management (IRM), Governance, Risk, and Compliance (GRC), and Security Incident Response (SIR). The developer partners with Product Owners, Architects, Administrators, and Business Stakeholders to deliver scalable, secure, and efficient solutions that support business objectives. Responsibilities & Qualifications Duties & Responsibilities: Design, develop, test, and deploy ServiceNow solutions in accordance with established development standards and architecture guidelines. Configure and customize ServiceNow applications, workflows, forms, catalogs, and user interfaces to meet business requirements. Develop and maintain Business Rules, Client Scripts, UI Policies, Script Includes, Flow Designer workflows, and other platform components. Create and maintain integrations between ServiceNow and third-party applications using Integration Hub, REST APIs, SOAP APIs, and MID Servers. Participate in platform upgrades, patch implementations, release management activities, and regression testing efforts. Troubleshoot and resolve platform, integration, and production support issues in a timely manner. Collaborate with Product Owners, Business Analysts, Architects, and stakeholders to refine requirements and recommend technical solutions. Contribute to CMDB governance efforts, data quality initiatives, and CSDM adoption. Develop and maintain technical documentation, including design specifications, implementation procedures, and support documentation. Participate in code reviews and promote development best practices, platform standards, and operational excellence. Support continuous improvement initiatives and identify opportunities to enhance platform performance, reliability, and user experience. Participate in an on-call rotation and provide support for critical incidents as required.

Qualifications

Minimum Required: Education and Experience: Bachelor's Degree and 4 years' experience OR High School Diploma or GED/Equivalent and 8 years' experience in Systems engineer and systems programmer Preferred Qualifications: Associate's or Bachelor's degree in Computer Science, Information Technology, Software Engineering, or a related field. Experience with ServiceNow ITSM, ITOM, IRM, GRC, Security Incident Response (SIR), and Service Catalog. Experience developing solutions using Business Rules, Client Scripts, UI Policies, Script Includes, Flow Designer, and Integration Hub. Experience with ServiceNow CMDB, Common Service Data Model (CSDM), and Discovery. Experience integrating ServiceNow with enterprise applications using REST and SOAP APIs. Experience with MID Server administration and integration troubleshooting. Experience supporting Agile delivery teams and working within Scrum frameworks. Experience with Automated Test Framework (ATF), platform upgrades, patching, and release management. ServiceNow Certified Application Developer (CAD) certification preferred. Additional ServiceNow certifications such as Certified Implementation Specialist (CIS) in ITSM, ITOM, IRM, Risk Management, or Security Incident Response are highly desirable. Additional Information Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.