Location: Junction Building - HQ Department: ITS Technology Opex Weekly Hours: 40 Status: Full time Shift: Days (United States of America) Job Summary: As the ServiceNow Software Engineer II, you manage and upkeep the ServiceNow platform by completing upgrades, implementations and customizations to the platform as needed. In this role, you take part in weekly Change and Problem Management processes/meetings as needed. The above summary is intended to describe the general nature and level of work performed in this role. It should not be considered exhaustive. REQUIREMENTS Associate degree or equivalent experience in information technology or related field Experience with ServiceNow and JavaScript Knowledge of system analysis, design, and support in addition to various network, communication, and system platforms 3 years of experience PREFERRED REQUIREMENTS Bachelor’s degree or equivalent experience in information technology or related field Advanced knowledge of JavaScript/GlideScript Familiarity with ITSM/ITIL/ITOM processes and best practices, particularly with Problem Management, Change Management, Service Catalog, and the overall administration of these modules Familiarity with CMDB and CSDM Experience with Workflow Editor, Flow Designer, Integration Hub, and App Engine Studio 5 years of experience ServiceNow Certified System Administrator (CSA) certification Salary Range - $57,200-$143,416 We offer a competitive benefits package with coverage effective day one of employment which includes medical, dental, vision, company paid life insurance, paid time off, a 401k retirement plan, an employee assistance program and other voluntary coverage options and employee discounts. This is a remote position; however, employment is limited to residents of certain U.S. states due to legal, tax, and regulatory requirements. At this time, we cannot offer employment to individuals residing in California, Colorado, Hawaii, Massachusetts, New Jersey, New York, Oregon, Pennsylvania, Washington, or U.S. territories. Eligibility is based on applicant’s primary residence at time of hire. ProMedica is a mission-driven, not-for-profit health care organization headquartered in Toledo, Ohio. It serves communities across nine states and provides a range of services, including acute and ambulatory care, a dental plan, and academic business lines. ProMedica owns and operates 10 hospitals and has an affiliated interest in one additional hospital. The organization employs over 1,300 health care providers through ProMedica Physicians and has more than 2,300 physicians and advanced practice providers with privileges. Committed to its mission of improving health and well-being, ProMedica has received national recognition for its clinical excellence and its initiatives to address social determinants of health. For more information about ProMedica, please visit promedica.org/aboutus. Benefits: We provide flexible benefits that include compensation and programs to help you take care of your family, your finances and your personal well-being. It’s what makes us one of the best places to work, and helps our employees live and work to their fullest potential. Qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex/gender (including pregnancy), sexual orientation, gender identity or gender expression, age, physical or mental disability, military or protected veteran status, citizenship, familial or marital status, genetics, or any other legally protected category. In compliance with the Americans with Disabilities Act Amendment Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a job with ProMedica, please contact employment@promedica.org Equal Opportunity Employer/Drug-Free Workplace