• Manage and maintain software entitlement records in ServiceNow SAM, including entitlement uploads, license metrics, publisher data, contracts, maintenance terms, purchase details, and supporting documentation.
• Validate imported data, resolve data-quality issues, and maintain accurate relationships among software models, entitlements, installations, users, devices, contracts, and allocations.
• Coordinate software discovery, normalization, reconciliation, and integration activities with platform, endpoint, infrastructure, procurement, and application teams.
• Investigate reconciliation exceptions, incomplete records, duplicate data, and other issues that affect the reliability of license positions and reporting.

• Analyze software usage, assignments, installations, and license consumption to identify unused, underused, duplicated, or over-licensed products.
• Build business cases and recommendations for license recovery, reallocation, subscription downgrades, contract consolidation, and renewal right-sizing.
• Prioritize optimization opportunities based on financial impact, feasibility, business risk, contractual constraints, and user need.
• Track realized savings, cost avoidance, recovered licenses, redeployment value, and other benefits that demonstrate the return on the SAM program and ServiceNow SAM investment.

• Design, configure, test, and monitor software reclamation rules and workflows based on approved usage thresholds and business requirements.
• Coordinate user notifications, manager or application-owner approvals, uninstall activities, license recovery, reallocation, and exception handling.
• Establish repeatable processes for software request, approval, fulfillment, allocation, harvesting, renewal, and retirement.
• Review reclamation results and tune rules to improve recovery rates while minimizing disruption to users and business operations.

• Create and maintain dashboards, scheduled reports, and KPIs covering software spend, utilization, compliance, renewal exposure, reclamation, savings, data quality, and process performance.
• Provide clear, actionable reporting to technology leaders, Procurement, Finance, application owners, and business stakeholders.
• Develop SAM standards, procedures, controls, documentation, and ownership models that support consistent execution and audit readiness.
• Monitor SAM performance, identify process gaps, and maintain a prioritized improvement roadmap.

• Support software renewals by comparing entitlements, allocations, usage, growth trends, business demand, and contract terms before purchase commitments are made.
• Perform effective license position reviews and support internal compliance assessments, publisher reviews, and software-audit response activities.
• Partner with Procurement and Finance to improve visibility into software commitments, spend, renewal timing, and optimization opportunities.
• Work with application owners and business leaders to validate demand, address exceptions, and implement approved optimization actions.
• Communicate findings in practical business terms, including financial impact, operational considerations, risk, and recommended next steps.

• Bachelor’s degree in information technology, business, finance, supply chain, or a related field, or equivalent professional experience.
• 3+ years of experience in Software Asset Management, IT Asset Management, Software Licensing, Procurement, or related fields.
• Hands-on experience with ServiceNow SAM (SAM Professional preferred).
• Experience managing software entitlements, allocations, usage, reconciliation, reclamation, renewals, and compliance.
• Strong knowledge of software licensing, subscription models, and major publisher licensing programs.
• Experience with reporting, dashboards, data analysis, and optimization initiatives.
• Familiarity with ServiceNow ITAM/HAM/ITSM, CMDB, Discovery, and vendor audit support.  Proficiency in Excel, Power BI, or similar analytics tools.
• ServiceNow, ITIL, SAM, or ITAM certifications preferred.

• Pune, Maharashtra, India
• Work Mode: Remote (EST)

Bachelor's degree in IT, business, finance, supply chain or related field; 3+ years in software asset management or related; hands-on ServiceNow SAM experience; strong licensing knowledge; reporting and analytics skills; Excel or Power BI proficiency.

Key Responsibilities

• managing software licenses
• optimizing software usage
• supporting renewals

Skills & Tools

ServiceNow, Microsoft Excel, Power BI

Job Details

• Category: Information Technology
• Seniority: Mid Level
• Commitment: Full Time
• Workplace: Remote — Pune, Maharashtra, India
• Languages: English

About Verdantas

A top ENR 73 firm providing engineering and environmental consulting services. — Industry: Consulting Services