OVERVIEW

iTech AG is seeking a ServiceNow System Administrator to support the U.S. Department of Justice, Office of Justice Programs (OJP). The administrator keeps OJP's ServiceNow platform healthy, current, and secure across IT Service Management, Customer Service Management, HR Service Delivery, and Strategic Portfolio Management: applying upgrades and patches, administering users, roles, and licenses, managing data, building reports and dashboards, and providing day-to-day platform support as part of a nine-person Agile team.

ROLES AND RESPONSIBILITIES

• Apply ServiceNow upgrades, patches, and routine maintenance, and stay current with new platform releases
• Administer users, groups, roles, and access in line with OJP's identity management and security standards
• Manage ServiceNow license and subscription usage and prepare the monthly subscription utilization report
• Manage data imports and exports and maintain data integrity, including CMDB and asset data
• Build reports and dashboards on platform usage and performance, and in response to user requests
• Troubleshoot and resolve platform issues and provide day-to-day platform support
• Research known issues and work ServiceNow Support cases through resolution
• Support regression testing for upgrades and releases with the QA tester
• Support the Hardware and Software Asset Management build-out
• Document configurations and procedures, and follow OJP's configuration management and change control processes
• Other duties as assigned

MINIMUM QUALIFICATIONS

• 3+ years of hands-on ServiceNow system administration experience
• Experience applying ServiceNow updates and patches and performing regular platform maintenance
• Experience managing data imports and exports and ensuring data integrity
• Experience creating reports and dashboards to analyze platform usage and performance
• Experience troubleshooting and resolving technical issues on the ServiceNow platform
• Experience with license administration and user and group administration
• U.S. citizenship (required for DOJ IT contracts)
• Ability to obtain and maintain a DOJ Public Trust (moderate risk background investigation)
• Must be able to pass a company background check

EDUCATION AND CERTIFICATIONS

ServiceNow Certified System Administrator (CSA) required. ServiceNow Certified Application Developer (CAD) required, or obtained within 6 months of start.

PREFERRED QUALIFICATIONS

• Federal ServiceNow experience, ideally at the Department of Justice
• Current or recent DOJ Public Trust
• ServiceNow Certified Implementation Specialist (CIS) in HAM, SAM, CSM, or HRSD
• Experience with Hardware and Software Asset Management
• Experience managing ServiceNow subscriptions and reconciling license counts
• Experience with Performance Analytics and the Automated Test Framework
• Bachelor's degree in information technology or a related field

iTech AG is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, disability, protected veteran status, or any other characteristics protected by federal, state, or local laws.

iTech AG is committed to working with and providing reasonable accommodations to individuals with disabilities. Individuals with a disability who would like to request an accommodation for any part of the employment process should email their request address the subject line as Accommodation Request and include your name, contact information, and a description of your accommodation request.

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