Site Reliability Engineer Location: United States Full time Category: Technology and Digital Analytics Job Description: Become a part of our caring community We are seeking a Site Reliability Engineer (SRE) to help ensure the reliability, scalability, and performance of critical automation platforms. This role will support production automation solutions across multiple technology domains, including RPA, infrastructure automation, validation frameworks, and other strategic automation initiatives. The ideal candidate will focus on operational excellence, system stability, incident management, and continuous improvement, enabling development teams to remain focused on delivering new automation capabilities. The Site Reliability Engineer coordinates software application testing, quality assurance, configuration, installation and support to ensure smooth, stable and timely implementation of new software and updates to installed applications. Ensures proper controls are established and maintained over test and production systems and software source code. Understands department, segment, and organizational strategy and operating objectives, including their linkages to related areas. Makes decisions regarding own work methods, occasionally in ambiguous situations, and requires minimal direction and receives guidance where needed. Follows established guidelines/procedures.

Key Responsibilities

Monitor and maintain the health, availability, and performance of automation platforms and production services. Lead incident response, troubleshooting, and root cause investigations to minimize service disruptions. Improve observability through monitoring, alerting, dashboards, and operational reporting. Partner with development teams to enhance system reliability, scalability, and operational readiness. Support deployment, testing, configuration, and release activities across automation solutions. Drive automation of operational processes to reduce manual effort and improve platform stability. Identify and remediate production risks while implementing the best reliability practices across the Automation Office.

Required Qualifications

Bachelor's degree in computer science, Information Technology, Engineering, or a related field. 2+ years of experience in Site Reliability Engineering, Systems Engineering, DevOps, Application Support, or a related technical role. Experience supporting production applications, platforms, or automation frameworks in a large-scale enterprise environment. Strong understanding of system reliability, monitoring, alerting, incident management, and root cause analysis. Experience with software testing, quality assurance, configuration management, and production deployments. Knowledge of CI/CD pipelines, source code management, and release management best practices. Experience with automation technologies, scripting, or infrastructure-as-code tools (e.g., Ansible, PowerShell, Python, Terraform, RPA, Selenium or any automation technologies). Familiarity with production support methodologies and/or cloud platforms, distributed systems. Ability to identify performance bottlenecks, implement reliability improvements, and mitigate operational risks. Experience establishing and maintaining controls across test and production environments. Strong troubleshooting, analytical, and problem-solving skills with the ability to work independently in ambiguous situations. Excellent communication and collaboration skills with cross-functional engineering and operations teams. Passion for continuous improvement and enhancing the reliability and scalability of critical business systems.

Preferred Qualifications

Experience with enterprise automation platforms and cloud technologies. Knowledge of observability, monitoring, and incident management best practices. Experience with Infrastructure as Code, DevOps, or automation frameworks. Exposure to large-scale distributed systems and production environments. Relevant cloud, automation, or SRE certifications. Use your skills to make an impact Work at Home Statement To ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work at Home Requirements: To ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information. Travel: While this is a remote position, occasional travel to Humana''s offices for training or meetings may be required. Scheduled Weekly Hours 40 Pay Range The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $80,900 - $110,300 per year This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance. Description of Benefits Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities. About us About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health - delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large.