Job Title WHAT YOU'LL OWN Handle inbound and outbound calls, emails, and chats for healthcare-related inquiries Gather accurate patient information and verify insurance coverage and eligibility Guide patients through the intake process with clarity, empathy, and professionalism Coordinate with internal teams to ensure seamless patient transitions and follow-throughs Accurately document all interactions and maintain compliance with healthcare standards Resolve concerns promptly while maintaining a high standard of patient care WHO YOU ARE 3+ years of experience in a healthcare, medical, or call center environment (Required) Knowledgeable in medical terminology, insurance verification, or prior authorization is a strong plus A compassionate communicator — you make people feel safe and well-taken-care-of Detail-oriented and accurate, especially when it comes to sensitive patient information Comfortable navigating multiple systems and managing high call volumes HIPAA-aware and committed to confidentiality and compliance Flexible with shifting schedules and reliable in a fully remote setup WHAT WE OFFER Full-time remote work with a complete WFH support program Maxicare HMO + PhilHealth coverage from day one SIL, PTO, and a special birthday leave Paid vacation leave Zero-interest employee loan program Performance bonuses and merit-based recognition Monthly Gen Pow-Wows and team engagement events with prizes Arvios Leadership Development Academy and workshop programs Monthly 1-on-1 touchbase calls with your HR partner HOME OFFICE REQUIREMENTS (MUST PROVIDE SCREENSHOT) Stable internet connection with at least 100 Mbps postpaid Laptop/Computer Specs: (at least 16GB RAM and Intel i5 core processor equivalent or up) Noise-Cancelling Headset Dual Monitor is mandatory Backup Internet Connection (Prepaid Home WIFI Router or Pocket WIFI) and Power Outage Backup Experience: 3 years required