Responsibilities

• Install, configure and deploy software solutions – including associated data builds – remotely and on customer sites as needed.
• Deliver end‑to‑end implementations, ensuring solutions are set up accurately and in line with agreed customer requirements and timelines.
• Test software thoroughly to confirm functionality and performance before go‑live.
• Identify, troubleshoot and resolve issues that arise during installation, testing or deployment.
• Produce clear, accurate documentation, including customer sign‑off materials.
• Prepare comprehensive handover documentation so Support teams can pick up smoothly.
• Work collaboratively with customers and internal stakeholders to provide a high‑quality implementation experience.
• Manage multiple implementations at once, maintaining strong organisation and attention to detail.
• Maintain a professional, customer‑focused approach throughout the delivery process.

Skills, Knowledge & Expertise

• Experience installing, configuring and testing software applications in real customer or production‑like environments.
• Good understanding of data builds and deployment processes (e.g. environment setup, data loading, validation).
• Strong troubleshooting skills – able to diagnose and resolve issues methodically.
• Ability to follow technical specifications and apply structured testing to ensure solutions meet agreed requirements.
• Comfortable working remotely with customers and colleagues, and adapting to different technical environments.
• Clear, concise written documentation skills for customer sign‑off and internal handover.
• Ability to explain technical information in a way non‑technical stakeholders can understand.
• Strong organisation and time‑management skills – able to manage multiple implementations and deadlines.
• Professional, customer‑focused mindset and the ability to work independently with appropriate ownership.

Nice to have

• Experience in software implementation, application support, technical consulting or similar roles.
• Exposure to industrial, manufacturing or building‑materials environments (e.g. PVC products) – particularly within the BM Group context.
• Familiarity with integration work (e.g. connecting applications, data flows between systems).

If you’ve worked in roles such as implementation consultant, application support engineer, technical consultant or similar – especially with responsibility for installs, data and go‑lives – we’d love to hear from you.

What we can offer you

• Generous holiday entitlement
• Sickness absence provision
• Enhanced parental leave
• Life assurance
• Electric vehicle car scheme
• Regular social and employee activities