Open role
Software Support Analyst I
2+ years professional software support experience; strong troubleshooting, communication, and organizational skills; working knowledge of Zendesk/JIRA, Microsoft Office, Google Suite, Windows, macOS; must be authorized to work in the country of hire.
Key Responsibilities
- providing customer support
- troubleshooting software issues
- escalating issues
Skills & Tools
Zendesk, JIRA, Microsoft Office, Google Suite, Windows, macOS
Job Details
- Category: Customer Service
- Seniority: Mid Level
- Commitment: Full Time
- Workplace: Remote — United States or Canada or United Kingdom or Alabama or Arizona or California or Colorado or Connecticut or Washington D.C. or Florida or Georgia or Iowa or Idaho or Illinois or Indiana or Kansas or Massachusetts or Maryland or Maine or Michigan or Minnesota or Missouri or North Carolina or Nebraska or New Hampshire or New Jersey or New Mexico or New York or Ohio or Oklahoma or Oregon or Pennsylvania or South Carolina or Tennessee or Texas or Utah or Virginia or Vermont or Washington or Wisconsin or West Virginia
- Languages: English
About Mark43
A technology company building software for first responders and public safety agencies. — Industry: Information Technology