The HIMS Specialist should have a knowledge of an electronic health record (EHR), Epic preferred, and a basic understanding of medical terminology.The candidate is primarily responsible for the comprehensive processing of continuation of care and patient-directed requests for medical information to include customer service for walk-ins, opening and processing incoming mail, verifying authorizations, requesting historical medical records, and preparing correspondence in response to a request for medical information.The HIMS Specialist will also assist with training new or contract staff and students in a qualitative and effective manner.Prefer that the candidate has prior ROI experience and customer service experience.Analyzes patient information to ensure compliance with standards established by Federal / State & Joint Commission & CMS regulations.Coordinates with clinicians to ensure documentation contains all required elements and is completed in a timely manner.Adheres to institutional policies regarding health care documentation.Utilizes independent analytical and critical thinking skills.Works independently and collaboratively across the enterprise with minimal supervision.Adheres to guidelines with regard to accessing minimum necessary information to complete job function.Adheres to state and federal rules regarding privacy and confidentiality of protected health information.Leverages technology to serve the patients and practice.Professionally communicates through all electronic, written, and verbal methods.Ensures great customer service while assisting patients, care providers, allied health staff, attorneys, insurance companies, government audits, and others in a courteous, professional and confidential manner.This position is a 100% remote work.Individual may live anywhere in the US.This vacancy is not eligible for sponsorship / we will not sponsor or transfer visas for this position.During the selection process, you may participate in an OnDemand (pre-recorded) interview that you can complete at your convenience.During the OnDemand interview, a question will appear on your screen, and you will have time to consider each question before responding.You will have the opportunity to re-record your answer to each question - Mayo Clinic will only see the final recording.The complete interview will be reviewed by a Mayo Clinic staff member and you will be notified of next steps.. Experience: 3 years required