Specialist, Research Engagement Services I Remote - U.S. Only | $23–$25/hour | 6-Month Contract + Extensions Our client is hiring for a Specialist, Research Engagement Services I to support in a fully remote client engagement role. This position serves as a connector between clients, internal stakeholders, and analysts. You will review incoming requests, understand what the client needs, identify the appropriate subject-matter expert, and help ensure each request receives professional and timely support. Job Details 100% remote within the United States only $23–$25/hour 6-month contract with potential extensions 40 hours per week No overtime 2-round interview process

Responsibilities

Review client requests received through a shared inbox Evaluate requests and connect them with the appropriate subject-matter expert Manage multiple client requests at the same time Provide high-quality customer service to business professionals Coordinate with internal stakeholders to address client needs Provide relevant research and resources to business leaders Read and develop an understanding of business and technology research Build productive working relationships with analysts and internal partners Communicate clearly and professionally with different audiences

Qualifications

Customer service, client service, client support, or relationship management experience Strong written and verbal communication skills Excellent organization and time-management skills Demonstrated ability to multitask in a fast-paced environment Proactive problem-solving skills Strong analytical skills and business acumen Ability to quickly learn new systems and technology Strong interpersonal and relationship-building skills Team-oriented, self-motivated approach Interest in business and technology Bachelor’s degree and/or equivalent customer service experience; bachelor’s degree preferred Ideal Candidate You may be a strong fit if you have experience handling multiple customer or client requests, determining the right resource to resolve an issue, and maintaining polished communication with clients and internal stakeholders.