Sr BA Testing Lead – Agentic AI | Remote | Contract About the Role - Drive digital transformation as a Senior Business Systems Analyst / Testing Lead for Huntington’s Agentic AI and Contact Center initiatives. This high-impact, fully remote contract role blends business analysis, testing leadership, and solution delivery across AI-powered customer servicing platforms. - Collaborate with cross-functional teams to build, test, and launch innovative virtual agent, voice AI, customer authentication, and fraud servicing solutions. - Influence the future of customer experience while growing your expertise in cutting-edge AI technologies. Responsibilities - Analyze and document business, functional, technical, and operational requirements for AI and Contact Center solutions - Design process flows, journey maps, use cases, and user stories for complex customer interactions - Develop, manage, and trace requirements throughout the project lifecycle, ensuring clear acceptance criteria and prioritization - Lead end-to-end testing strategies, including functional, integration, regression, UAT, and production validation - Build and manage comprehensive test cases for both standard and exception scenarios, validating AI behavior, API integrations, and customer outcomes - Identify and document defects, coordinate remediation, and drive continuous quality improvements - Support automation opportunities for AI and API testing to increase efficiency - Participate in architecture reviews, solution design sessions, and production readiness activities - Track project dependencies, risks, and action items, supporting governance and compliance reviews Required Skills and Experience - 5+ years’ experience as a Business Systems Analyst, QA Lead, or Product Analyst - Proven expertise with Contact Center technologies - Hands-on experience testing APIs and web services - Proficiency in writing SQL queries and analyzing data - Familiarity with AI/ML, conversational AI, virtual agents, or LLM-based platforms - Strong understanding of Agile delivery methodologies Preferred Skills - Experience with Genesys Cloud and ServiceNow - Ability to test and validate voice systems Benefits - 100% remote work for ultimate flexibility - Exposure to transformative AI and digital customer service technologies - Collaborate with leading professionals in AI, technology, and operations - Opportunity to deliver high-visibility projects and enhance your career in a rapidly growing area - Competitive contract compensation How to Apply - Ready to advance your AI and testing leadership career? Apply now with your updated resume to join a transformative project at the forefront of customer experience innovation! (JSON format)