Purpose of Position:Challenges current working practices; identifies process improvement opportunities and presents recommendations and solutions to management.Engages and commits to the organization's culture of continuous improvement by actively participating, supporting, and promoting CCHC Pillars of Excellence.DescriptionDemonstrates an advanced understanding of the Epic testing process, including complex script development, execution, error identification and correction, and completion processes in an independent manner, providing developmental and enhancements to the testing process as needed.Understands and routinely complies with established Departmental and Epic change control process and procedures.Provides review and input into group / team change control matters.Demonstrates intermediate to advancing documentation capabilities, including completeness, maintenance and updating, and responsibility for assigned system documentation responsibilities for a group / team.Understands and routinely complies with established Departmental and Epic ITSM / ITIL service and support processes including but not limited to issue, problem, asset, and time accounting management process and procedures.Provides proactive input into service and support process improvement.Completes individually assigned work which is complex in nature in a timely, efficient, and effective manner for primary areas of responsibility.Demonstrates intermediate to advanced skills for complex and interdisciplinary group / team work and understand enterprise system workflows and system considerations and requirements.Works collaboratively with group / team members and with other technical or functional areas of the department.Collaborates with Senior Manager Information Systems and Team Lead for assigned applications regularly on incident and request prioritization and execution with fellow Senior Analysts and System Analysts.Supports Cape Cod Healthcare Hospital Billing and Physician Billing departments with Epic applications with cross coverage to non-Epic applications within the team.Collaborates with Managed Care / PHO, Payment Variance, and Finance to build and maintain Payer and Provider contracts within Epic to ensure expected reimbursements, and patient estimates are accurate.Collaborates with Finance to build and maintain Epic extracts to PeopleSoft General Ledger and Accounts payable.Demonstrates a proactive and effective business relationship with operational stakeholders and super-users, based on an intermediate level of understanding of operational workflows and system requirements and meeting their support requirements.Provides input and subject matter expertise into project related planning and implementation work.Demonstrates the ability to effectively and efficiently coordinate assigned scopes of work within a bigger project as assigned.Monitors and evaluates issues and request queues as assigned.Fulfills On-Call responsibilities as assigned.Performs and completes other duties as assigned.KNOWLEDGE AND SKILLSIntermediate to advanced combination of technical, analytical, and customer service skillsIntermediate to advanced business and systems analyst skills in workflow design, performance improvement, and healthcare or related operationsAbility to work independently and exercise independent judgementAbility to effectively handle multiple, concurrent priorities and workloadsAbility to complete assigned work in a timely and efficient mannerCritical thinking and basic problem-solving skillsInitiative and proactive follow-up skillsIntermediate to advanced understanding of Information Technology Service Management (ITSM) including change control, issue and problem management, and other service and support processesRequired limited guidance and direction to complete more complex or advanced components of duties and responsibilitiesAbility to provide mentoring and support guidance for Systems AnalystsBusiness relationship management skills for interactions with operational stakeholders and super-usersBasic and developing understanding of Microsoft Office applications used for communication, documentation, planning, and coordination (Outlook, Word, Excel, PowerPoint, Visio, Skype / Teams)QualificationsHigh School graduate or equivalentBachelor's degree in healthcare or information technology related field or equivalent preferredCertificationsMust possess or achieve one relevant Epic certification within first year of employmentEpic Certifications required :Resolute Hospital Billing Expected Reimbursement ContractsTwo Epic certifications preferred :Resolute Hospital Billing Administration including Single Billing Office, Resolute Hospital Billing Claims, Resolute Hospital Billing Electronic Remittance, Charge Router,Resolute Hospital Billing Charging Administration, Resolute Professional Billing Administration including Single Billing OfficeExperience5 years of relevant experience :Information Technology, business analyst, operational super user, including a minimum of 2 years of systems analyst experience. Experience: 5 years required