Who We AreJoin a team that puts its People First! First American's Agency Division is dedicated to providing our policy-issuing agents with resources, services and underwriting guidance needed to achieve new levels of success. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com. What We DoProvide a central resource for fraud-tool escalations, identity-review support, property-owner notification responses, technical issue triage, and urgent mitigation coordination across relevant business units and operating teams. Provides front line support and works closely with other teams to complete in-depth investigations and support, wire and defalcation mitigation workflow. Assist users with identity and fraud tools, escalating issues and concerns to the appropriate party for resolution. Investigators research, gather and document facts while existing authorized underwriters, counsel, escrow leaders, and business decision-makers retain their authority. Seasoned Investigator managing a wide range of complex and diverse investigations. Develops creative solutions and influences outcomes and processes.

• What You'll Do:
• Assign/prioritize matters by urgency, impact, complexity, and capacity.
• Review case completeness, investigative quality, documentation, and escalation.
• Coach team members through review, feedback, onboarding, and training.
• Handle high-risk matters and coordinate enterprise response.
• Coordinate fraud operations, business units, agents, escrow, technology, underwriting, legal, and management.
• Monitor service, backlog, quality, tool issues, trends; report recommendations.
• Maintain procedures, escalation paths, and quality standards; reinforce privacy/ security/ records/ evidence requirements.
• Additional duties consistent with the role.
• What You'll Bring:
• High school diploma or equivalent; associate or bachelor's degree in criminal justice, business, finance, information systems, or a related field preferred
• At least 5 years in fraud investigation or operations.
• Experience coaching, reviewing work, coordinating workflow, or senior fraud support.
• Real estate, title, escrow, settlement, mortgage, or property transaction experience
• CFE certification or active progress toward certification preferred.
• Fraud-tool, identity, quality, or case system experience.
• Excellent organizational and project management skills
• Standard MS skill set including email, spreadsheets, case-management tools, and web-based applications.
• Knowledge of fraud indicators, identity patterns, evidence documentation, and escalation.
• Strong written and verbal communication skills, including the ability to speak with people who may be worried, frustrated, or reporting possible identity misuse.
• Analytical skills to determine root cause of complex problems and apply creative and effective solutions
• Ability to analyze a situation, interview, formulate questions, and probe for deeper knowledge/ understanding
• Experience supporting agents, escrow teams, consumers, or other external business partners.
• Familiarity with seller impersonation, business email compromise, wire fraud, identity theft, or other fraud affecting real estate transactions.
• Experience troubleshooting fraud-prevention or identity-verification tools and coordinating issues with technical support teams.

Pay Range: $85,000.00 - $113,300.00 Annually

• This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.
• Note that the following statements only apply to candidates who will be working from an unincorporated area within Los Angeles County. **

First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California