At Sutherland, we are committed in creating a dynamic work environment that is professionally challenging and personally rewarding. Our team is composed of goal-oriented and strategic-thinking individuals and we are looking to add a Dialer Administrator Sr Manager.

Key Responsibilities:

• Perform daily uploads, downloads and importing of dialer schedules;
• Document activities for outbound dialer;
• Analyze dialer-output data to identify potential problems/issues;
• Run payment reports regularly;
• Create and update dialing campaigns, filter, list strategies and reports;
• Monitor and adjust performance of the dialer systems; and
• Complete other duties as assigned by the markets.

Our most successful candidates will have:

• Intermediate to advanced proficiency level with Microsoft Excel.
• Working knowledge on a dialer system (auto-dialer operation/concepts).
• Working knowledge on basic Statistics (ability to comprehend and analyze dialer-output data).
• Collections process experience will be good to have.
• Basic understanding of database-design principles, data structures and optimizations.
• Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Strong time management skills and capability to execute multiple tasks and priorities in a dynamic environment.
• Excellent verbal and written communication skills.
• Strong communication skills for client facing.
• Livevox dialer experience is an advantage.

All your information will be kept confidential according to EEO guidelines.

Intermediate to advanced Microsoft Excel; working knowledge of dialer systems and basic statistics; collections experience preferred; database design principles; strong communication and time management; Livevox experience an advantage.

Key Responsibilities

• managing dialer schedules
• analyzing dialer data
• creating campaigns

Skills & Tools

Microsoft Excel, Livevox

Job Details

• Category: Information Technology
• Seniority: Senior Level
• Commitment: Full Time
• Workplace: Remote — San Fernando, Central Luzon, Philippines
• Languages: English

About Sutherland

A global business process outsourcing company providing dynamic work environments and strategic solutions. — Industry: Information Technology