This is a Fully Remote Job About Our Client: The organization operates in the network infrastructure and connectivity solutions industry, addressing the need for reliable and advanced network management and support on a global scale. It focuses on providing systems connectivity solutions and managed network services that support complex network environments, emphasizing security and operational efficiency. About the Opportunity: The SR NETWORK OPERATIONS ENGINEER role is responsible for ensuring the effective design, implementation, and ongoing maintenance of advanced network infrastructure. This position supports 24/7 network monitoring, provides technical escalation and advanced support, and contributes to network expansion and security compliance. The role is critical in sustaining the network performance and supporting customer-facing services, enabling the organization to maintain high standards of connectivity and security. Responsibilities: Engineer, configure, install, maintain, and upgrade Fortinet, Cisco, and Palo Alto firewall devices. Manage customer-facing networks and plan network expansion with design and hardware recommendations. Develop and review system and network designs to comply with security policies and best practices. Implement and support technology solutions including SD-WAN, MPLS, wired and wireless connectivity, firewalls, routers, switches, and load balancers. Provide multi-layered technical support through the Network Operations Center. Identify and resolve broad, potentially service-impacting anomalies; escalate as needed. Serve as escalation point for customer issues and internal teams. Liaise with customers, vendors, and third parties for troubleshooting and design collaboration. Track issues accurately in the ticketing system and update customers on progress. Maintain and obtain technical certifications relevant to products and services. Follow company policies, business ethics, data handling agreements, and compliance training. Requirements: Bachelor’s degree or equivalent with 8+ years of related experience. Extensive experience with OSI network flow, troubleshooting, debug commands, packet captures, and routing analysis. Strong expertise in Cisco ASA/Firepower, Secure Firewall Management Center, Fortinet FortiGate and product suite, Cisco routers and switches including Nexus, Juniper devices, Palo Alto firewalls and Panorama. Experience with SD-WAN design and troubleshooting, focusing on FortiGate implementations. Proficient in routing protocols: BGP, OSPF, IS-IS. Skilled in NSX environments, F5 load balancers, VMware NSX-V and NSX-T. Deep knowledge of MPLS design and troubleshooting. Experience with Layer 2 and Layer 3 issue resolution. Competence in AWS networking services and Cloudflare services for production environments. Legal eligibility to work without visa sponsorship. Pay Range and Compensation Package: The base salary for this role ranges from $85,000 to $120,000. Actual pay is based on skills, experience, certifications, and location. Eligibility for variable incentives such as bonuses or sales commissions depending on level and position. Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin. Note: TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.