MUST HAVES: - AI chatbot / conversational AI experience - Beauty or beauty-adjacent customer understanding - Retail and customer journey thinking - Strong product execution - Exceptional communication and storytelling - Ability to break down complex problems - High autonomy Sr. Product Manager, GenAI Location: Remote, PST Hours Employment Type: Contract Role Overview We are seeking a Senior Product Manager to lead AI-native product initiatives focused on LLM-driven chat and agent experiences. This is a cross-functional, high-visibility role requiring ownership of roadmap execution, stakeholder alignment, and AI product delivery. You will operate in a fast-moving, collaborative environment to bring structure, clarity, and prioritization to complex AI-driven initiatives. This role requires an organized communicator who is hands-on with modern LLM tooling and concepts. Key Responsibilities - Own and operationalize the product roadmap, balancing input from multiple senior stakeholders and competing priorities. - Bring structure and rigor to execution across initiatives, timelines, and deliverables. - Lead development of AI-native chat and agent experiences, including real-time conversational interfaces and intelligent workflows. - Define and manage product requirements, user stories, and backlog prioritization. - Collaborate with cross-functional teams to align on priorities in a high-visibility environment. - Drive clarity and alignment across leadership stakeholders through strong communication and expectation-setting. - Ensure AI products meet standards for performance, reliability, and user trust. - Incorporate best practices across prompting, evaluation frameworks, and iteration cycles to continuously improve LLM outputs. - Identify risks and gaps early, including those related to AI behavior, security, and scalability, and drive mitigation plans. Required Qualifications - 5-8+ years of Product Management experience, with clear ownership of roadmap and delivery. - Proven ability to operate in complex, stakeholder-heavy environments with strong executive communication skills. - Hands-on fluency with LLMs and AI-native product development, including prompt design, RAG basics, and LLM evaluation methods. - Experience building or supporting chatbots, conversational UX, or AI-driven interfaces. - Strong experience managing Agile workflows and tools (e.g., JIRA, sprint planning, backlog management). - Ability to balance strategic thinking with hands-on execution. - Awareness of AI system risks such as hallucination, model reliability, and user trust considerations. - A strong interest in staying current on rapidly evolving AI capabilities and best practices. Preferred Qualifications - Experience working in AI-native environments or tools (e.g., Claude or similar LLM platforms). - Familiarity with real-time AI systems, security for AI/chatbot systems, and agent-based AI workflows. - Background in customer experience (CX), eCommerce, or merchandising-driven organizations. Required Skills : Basic Qualification : Additional Skills : Background Check : Yes Drug Screen : Yes Notes : Selling points for candidate : Project Verification Info : Exclusive to Client : No Face to face interview required : No Candidate must be local : No Candidate must be authorized to work without sponsorship :: No Interview times set : : No Type of project : Master Job Title : Branch Code :