Find your calling at Mercy! The Senior Service Management Product Manager’s primary responsibilities are serving as the liaison to caregivers across the Ministry for the evolution and development of Enterprise Service Management solutions and workflows. Position Details

Minimum Qualifications

Education: Bachelor's degree in related field, specialized training, or equivalent work experience. Experience: 8 years' experience working with ServiceNow or similar platform. Certification(s) Information Technology Infrastructure Library (ITIL) Foundation certification required or completed within one year of hire. Scrum Master certification required or completed within one year of hire. Skills, Knowledge Abilities: Solid understanding of Information Technology Service Management practices. Familiar with Software as a Service (SAAS), Cloud Architecture, Artificial Intelligence (AI) and Machine Learning (ML) technologies Proven ability to drive continuous service improvement Effective decision-making abilities Exceptional communication, writing, and editing skills Strong project management skillset Effective meeting facilitator Certification(s)

Preferred Qualifications

ITIL advanced certifications ServiceNow Certified System Administrator (CSA) Why Mercy? From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period. Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us. keyword(s): ServiceNow ServiceNowServiceNow