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Strategic Account Executive
See yourself at Twilio
Join the team as Twilio’s next Strategic Account Executive.
About the job
This position is needed to lead relationships with our largest current Communications platform customers who consume our messaging, voice and email services. You will be directly responsible for protecting and growing Twilio’s communications business across your assigned customers. As a Strategic Account Executive, you will drive highly analytical and consultative sales cycles with customers that are running large scale, global, competitively sourced, compliance-heavy, use case-specific businesses. This role is highly cross functional, and your success will depend on building deep partnerships across product management, finance, support, and operations.
Responsibilities
In this role, you’ll:
- Manage and expand some of our most important customer accounts, including high growth technology, logistics, and fintech companies.
- Develop, drive, and execute account strategy to consistently deliver strong revenue, gross margin, and gross profit results.
- Partner closely with other Twilio teams to identify new revenue opportunities within your account portfolio.
- Serve on a cross-functional account team with representatives from product, finance, support, and services teams.
- Run a disciplined forecast, consistently achieve goals, and present guidance to executive management.
- Run highly consultative sales cycles with our largest customers with a focus on deep discovery, listening to customer needs and being an effective champion for their point of view in the organization
Qualifications
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
*Required
- More than 8+ years of combined experience in major account or strategic sales, managing or leading quantitative, highly analytical products and solutions for customers.
- Accountable for relationship management, cross sells, upsells and solutions consulting.
- Comfortable working with business and highly technical leaders, while influencing their understanding and building supportive partnerships.
- Analytical account development strategy based on using data to find opportunities and prove value.
- Demonstrated track record of managing business forecasts and financial models.
- Entrepreneurial mindset with appetite to define processes and build programs.
- Proven track record of developing, growing and delivering revenue & gross profit results, especially for large-scale and enterprise customers in Asia.
- Excellent verbal and written communication skills.
- Bachelor’s Degree or equivalent years of experience.
Desired
- Cross selling experience to Marketing, Engineering and Product.
- Telco, CPaas or PaaS selling experience.
Location
- This role will be remote, and based in Australia (Melbourne, Brisbane or Sydney)
Travel
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 30% travel is anticipated to help you connect in-person in a meaningful way.
What We Offer
Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
8+ years major account or strategic sales experience, managing quantitative products; relationship management, cross-sell/upsell, analytical account strategy, forecast management, proven revenue growth, excellent communication, Bachelor's degree or equivalent.
Key Responsibilities
- managing accounts
- driving revenue
- building partnerships
Job Details
- Category: Sales
- Seniority: Senior Level
- Commitment: Full Time
- Workplace: Remote — Australia or Melbourne or Brisbane or Sydney
- Languages: English
Benefits
- Generous paid time off
- Retirement plan
- Generous parental leave
About Twilio
A cloud communications platform enabling messaging, voice, and email services. — Industry: Information Technology