The Student Loan Coordinator will assist out-of-school student borrowers with loan repayment options on Federal Student Loans included in Title IV funding.  This position will also assist to reduce default exposure by counseling students on all options available. 

• Assist students in understanding and successfully managing their loan obligations.
• Promote student loan financial literacy to reduce the number of delinquent student loan borrowers.
• Assist in the ongoing evaluation and revision of established default management procedures for all respective PEC schools.
• Contact students who become delinquent on their student loans, regarding options to resolve delinquency, via an auto-dialer system, making manual calls and sending/responding to student emails.
• Work in conjunction with designated lenders and guarantors to resolve student loan delinquencies.
• Work with designated PEC Schools to coordinate and minimize overall division student loan delinquencies
• Positively impact the annual cohort default rate by applying proven strategies and providing borrower assistance to minimize the number of borrowers who default on their student loans.
• Utilize all available skip tracing techniques available to locate and resolve student loan delinquencies
• Other duties as assigned

Knowledge, Skills and Abilities, Competencies

• Strong orientation towards high-volume, fast paced, time sensitive business operations
• Knowledge of internal control concepts and principles
• Knowledge of financial aid process or experience
• High ethical standards 

Education and Experience:  Minimum

• High School Diploma or equivalent
• Strong customer service skills
• 1-3 years' experience in collections for service industry 

Education and Experience:  Preferred

• Bachelor's degree from an institution accredited by an agency recognized by the U.S. Department of Education (or international equivalent)
• Ability to write narrative reports

What we offer*

• Salary Range between $16.63 and $20.19 per hour
• Paid time off
• Paid sick leave
• Paid holidays
• Comprehensive medical, pharmaceutical, dental, and vision benefits
• Health savings and flexible spending accounts
• 401(k) savings plan with company match
• Employee Stock Purchase Plan (ESPP)
• Company paid life insurance and disability insurance - subject to eligibility
• Company paid tuition assistance -- subject to eligibility and approval
• Employee Assistance Program (EAP)
• Prenatal and adoption assistance
• Additional ancillary programs are available upon benefit enrollment eligibility

*Most benefits apply to full-time employees. Some benefits apply to part-time employees as well. Benefits may vary by location and position and are subject to change at any time. Ask your recruiter for full details and information about eligible dependents.

Equal Opportunity Employer

Perdoceo Education Corporation is committed to a policy of equal employment opportunity and considers all persons without regard to age, color, disability, genetic information, marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status protected by applicable federal, state or local law.

Compensation Range

Between $16.63 and $20.19 per hour

Pay Range Legal Disclosure

In order to support the Fair Compensation Strategy by the US Govt., HR Dept., clients are required to adhere to "Pay Transparency Law"; in the impacted states; that have mandated the employers to list the salary ranges in Job advertisements or postings for job opportunities and Job promotions.

What We Offer

Paid time off * Paid sick leave * Paid holidays * Comprehensive medical, pharmaceutical, dental, and vision benefits * Health savings and flexible spending accounts * 401(k) savings plan with company match * Employee Stock Purchase Plan (ESPP) * Company paid life insurance and disability insurance - subject to eligibility * Company paid tuition assistance - subject to eligibility and approval * Employee Assistance Program (EAP) * Prenatal and adoption assistance * Additional ancillary programs are available upon benefit enrollment eligibility *Most benefits apply to full-time employees. Some benefits apply to part-time employees as well. Benefits may vary by location and position and are subject to change at any time. Ask your recruiter for full details and information about eligible dependents.

High school diploma or equivalent; 1-3 years collections experience; strong customer service skills; knowledge of financial aid process preferred; ability to work in high-volume, fast-paced environment.

Key Responsibilities

• counseling student borrowers
• managing loan delinquencies
• promoting financial literacy

Skills & Tools

auto-dialer

Job Details

• Category: Customer Service
• Seniority: Entry Level
• Commitment: Full Time
• Workplace: Remote — United States
• Salary: USD 34,590 – 41,995 / year
• Languages: English

Benefits

• 401k matching
• Generous paid time off
• Tuition reimbursement
• Retirement plan

About Perdoceo Education Corporation

An education corporation providing student loan coordination and financial aid services. — Industry: Education