Required Skills and Experience Experience in a monitoring, service desk, technical support, network operations, facilities support, field service coordination, or similar operational environment. Ability to assess incoming alarms or requests, follow defined troubleshooting and triage steps, and escalate appropriately. Strong written communication and documentation skills, with close attention to accuracy and completeness. Ability to manage multiple active work items, changing priorities, and time-sensitive escalations in a structured environment. Comfort working across multiple systems, dashboards, queues, and standard operating procedures. Dependable attendance and ability to work the assigned day-shift schedule within a 24/7 operating model. Ability to handle confidential operational and vendor information responsibly. High school diploma or equivalent Position Summary The EVC Day Support Analyst supports the day-to-day health and uptime of electric vehicle charging assets through remote monitoring, alarm and event triage, work order lifecycle tracking, escalation coordination, and complete documentation. This role works within a 24/7 support operation and follows established procedures for severity, routing, escalation, closure, security, and data handling.