Experience

• 5+ years experience in CRM
• 5+ years experience on Salesforce platform
• Experience with platform security capabilities (TLS, SSL)
• Experience defining the system architecture landscape, identifying gaps and delivering a comprehensive solution
• Solid background in design/development of large web-based systems or complete software product lifecycle
• Salesforce.com integration experience, including different systems

Qualifications (Minimum)

• Grade 12 National Certificate / Vocational

Qualifications

• A relevant post-graduate qualification in Information Technology or Information Management

Knowledge

Min:

• Understanding of Salesforce product suite, including Sales, Services, Community, Makreting and Community Clouds
• Systems architecture and ability to craft scalable performance driven solutions
• Data sharing and visible considerations and how these play into platform architecture
• Key design patterns and large data volume limitations and standard methodologies
• Data integration tools and experience integrating Salesforce with different business systems (FSC, ETL, marketing automation, reporting)
• Solid understanding of environment management, release management, code versioning standard processes and deployment methodologies

Ideal:

• Banking operational and systems environment
• Testing practices
• Unified Modelling Language diagrams
• Back-end technologies (C#, Java or node.js)
• Methodologies: Agile, WEB API, systems design patterns, relational & NoSQL database design, cloud architecture (AWS & Azure), container platforms (Docker, Kubernetes)
• Systems analysis and design
• Application, Web & Mobile development
• IT systems development processes (SDLC)
• Programming experience with following languages (J2EE, HTML, XML, SQL)
• Strong practical deployment knowledge of Visual Force, Flex, Salesforce configurations, Apex classes, Apex Web Services, API, Appexchange deployment

Additional Knowledge of:

• Research and development - prototyping experience
• Artificial Intelligence
• Internet of Things (IoT)
• Virtual Assistants
• Unified communications

Skills

• Communications Skills
• Interpersonal & Relationship management Skills
• Analytical Skills
• Problem solving skills
• Presentation Skills
• Influencing Skills
• Facilitation Skills

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