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Tech & Sales Support Representative

Remote · Australia Full-time

Job Description:

Serve as a primary point of contact for clients through inbound and outbound communications
Provide frontline, first-level technical assistance to consumers
Support client-specific high-speed internet services and devices
Troubleshoot internet connectivity, performance, operating system, PC, browser, and device issues
Triage issues and apply appropriate resolution techniques
Demonstrate advanced product knowledge and resolve customer issues
Resolve issues on the first call as frequently as possible
Open and manage trouble tickets for user, data network, and operating system issues
Address and solve technical problems within expected time frames
Adhere to assigned work schedules, management directives, and TP policies
Deliver a positive, patient, courteous, and friendly customer experience

Requirements:

Over 18 years of age
HS Diploma or equivalent preferred
Comfort with desktop computer systems
Proven oral and written communication skills
Familiarity with personal computers, operating systems, software, and computer terminology
Demonstrated problem-solving skills
Ability to work independently and multitask
Ability to collaborate effectively with team members, supervisors, and support departments
Outstanding communication, listening, and analytical skills
Strong organizational and problem-solving skills
Ability to prioritize tasks and work well under pressure
Open-minded approach to feedback, evolving policies, and a structured schedule with varied shifts
Sharp critical-thinking skills
Proactive, solution-oriented approach to problem-solving
Dedicated workspace near router for hardwired Ethernet connection
Minimum internet speed of 15 Mbps download and 10 Mbps upload
ISP latency under 50ms
Internet connection cannot be satellite, mobile data/hotspot, P2P, or VPN
Proof of internet speed required

Benefits:

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