Open role
Technical / Customer Support (Italian)
This is a remote position.
Job Title: Customer/Technical Support (Italian Speaker) Location: Remote Budget: 900-1000 EUR Overview:Join our dynamic team in the international currency trading sector! We are seeking motivated individuals for customer support positions. If you have a passion for financial markets and excellent communication skills, we want to hear from you!Responsibilities:
- Provide exceptional customer service via various communication channels (email, chat, phone).
- Assist customers with technical issues and inquiries related to our services.
- Troubleshoot and resolve customer problems efficiently and effectively.
- Maintain a high level of product knowledge to support customer needs.
- Document customer interactions and feedback in our CRM system.
Requirements:
- Excellent knowledge of the Italian language (both written and spoken).
- Experience in customer or technical support is a plus.
- Strong problem-solving skills and the ability to work under pressure.
- Basic understanding of software and hardware systems relevant to the position.
- Ability to multitask and manage priorities effectively.
- Experience with CRM systems is an advantage.
- Strong interpersonal skills and a customer-focused mindset
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