About the Position

Launched in 2019, Constructor is an AI-first ecommerce search and discovery platform that helps shoppers find the right products at the right time and enables leading global e-commerce brands to drive meaningful revenue and conversion gains.

As a Technical Integration Specialist, you will improve the e-commerce experience for hundreds of millions of users across the world by providing first level technical support to e-commerce companies (our customers) as they integrate their websites and mobile applications with Constructor's platform. This includes:

• Onboarding support - Collaborating with customers to understand their technical integration needs and assist them through the integration process

• API and library education - Providing expert guidance on integrating with Constructor's APIs and utilizing open source libraries

• Troubleshooting - Helping resolve technical challenges and integration issues alongside Customer Success teams

• Index configuration - Working with customers to ensure their product catalogs are properly configured, including uploading catalog data, configuring facets, searchabilities, sort orders, and retrieving results

• Communication - Acting as a liaison between customers and other technical resources, responding promptly to inquiries with clear explanations

• Process improvement - Documenting customer interactions, common issues, and solutions, improving integration documentation and customer onboarding

Requirements

• Proven experience in customer support or technical support roles

• Knowledge of REST-based web services, APIs, and integration best practices

• Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical audiences

• Detail-oriented with a commitment to delivering exceptional customer support

• Strong problem-solving skills and a proactive approach to issue resolution

• Able to support customers and team members between 5am and 1pm UTC (9am to 5pm Armenia time)

Preferred Qualifications

• Familiarity with structured data formats (JSON, CSV) and basic search/index concepts

• Familiarity with debugging tools such as browser dev tools, API clients (e.g., Postman), or logs.

• Familiarity with A/B testing, understanding of server side and client side contexts, network request routing / HTTP.

• Familiarity working with open source libraries, JavaScript web application development and integration patterns.

Benefits

• 🧠 Work with smart and empathetic people who will help you grow and make a meaningful impact

• 🌎 Fully remote team - choose where you live

• 🎉 Regular team offsites to connect and collaborate 🏝️ Unlimited vacation time - we strongly encourage all of our employees take at least 3 weeks per year

• 🛋️ Work from home stipend! We want you to have the resources you need to set up your home office

• 💵 Base salary: $70k–$90k USD, depending on knowledge, skills, experience, and interview results

• 💻 Apple laptops provided for new employees

• 🧑‍🎓 Training and development budget for every employee, refreshed each year

• 👪 Maternity & Paternity leave for qualified employees

• 💵 This position has a base salary range between $80k and $120k USD. The offer varies on many factors including job related knowledge, skills, experience, and interview results.

Diversity, Equity, and Inclusion at Constructor

At Constructor.io we are committed to cultivating a work environment that is diverse, equitable, and inclusive. As an equal opportunity employer, we welcome individuals of all backgrounds and provide equal opportunities to all applicants regardless of their education, diversity of opinion, race, color, religion, gender, gender expression, sexual orientation, national origin, genetics, disability, age, veteran status or affiliation in any other protected group.

How we handle your data. By submitting this application, you acknowledge that Constructor will collect and process the personal data you provide for the purpose of evaluating your candidacy for this role. If you are not selected, we will retain your data for a limited period as described in our Recruitment Privacy Notice. After that period your data will be deleted or anonymized.

Proven customer or technical support experience; knowledge of REST APIs and integration best practices; strong communication and problem-solving; able to support customers between 5am-1pm UTC.

Key Responsibilities

• providing technical support
• educating on APIs
• troubleshooting integration issues

Skills & Tools

REST, JSON, CSV, Postman, JavaScript

Job Details

• Category: Customer Service
• Seniority: Entry Level
• Commitment: Full Time
• Workplace: Remote — North America or Argentina or Uruguay or Brazil
• Salary: USD 70,000 – 120,000 / year
• Languages: English

Benefits

• Generous paid time off
• Generous parental leave

About Constructor

An AI-first ecommerce search and discovery platform helping brands drive revenue and conversion gains. — Industry: Information Technology