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Technical Project Manager (950)
Career Opportunities: Technical Project Manager (950)
Requisition ID 950 - Posted Job Description Print PreviewKey Responsibilities
- Act as the single point of accountability for major incidents impacting mission-critical financial platforms, ensuring rapid coordination and recovery.
- Lead major incident war rooms, directing cross-functional teams including SRE, DevOps, Engineering, Security, Operations, and Support to resolve complex platform issues.
- Provide clear situational awareness and influence critical decisions by advising management on mitigation strategies such as rollbacks, failovers, or service restorations.
- Lead product/platform-level discussions during incidents, ensuring technical decisions consider system architecture, dependencies, and client impact.
- Deliver structured communication to internal leadership, stakeholders, and external clients/partners during high-severity incidents.
- Drive post-incident reviews, root cause analysis (RCA), and corrective action planning, ensuring systemic improvements in stability and resilience.
- Oversee incident governance, including SLA reporting, ITSM metrics, and operational performance tracking.
- Ensure resolution actions and reliability improvements are implemented, working across engineering and operations teams.
- Lead the optimization of incident management processes, escalation frameworks, and operational readiness models.
- Champion continuous improvement initiatives within ITSM practices, leveraging automation, observability platforms, and AI-Ops capabilities.
- Mentor and guide team members involved in incident coordination to build stronger operational leadership and incident management maturity.
Requirements
- 5+ years of experience in incident management, technical program management, SRE leadership, or mission-critical platform operations.
- Strong experience with ITSM frameworks and ITIL best practices.
- Proven ability to lead cross-functional technical teams during high-severity incidents.
- Strong stakeholder management and communication skills, including leadership and client interaction during incidents.
- Experience with automation, observability, or AI-Ops tools is an advantage.
Key Responsibilities
- Act as the single point of accountability for major incidents impacting mission-critical financial platforms, ensuring rapid coordination and recovery.
- Lead major incident war rooms, directing cross-functional teams including SRE, DevOps, Engineering, Security, Operations, and Support to resolve complex platform issues.
- Provide clear situational awareness and influence critical decisions by advising management on mitigation strategies such as rollbacks, failovers, or service restorations.
- Lead product/platform-level discussions during incidents, ensuring technical decisions consider system architecture, dependencies, and client impact.
- Deliver structured communication to internal leadership, stakeholders, and external clients/partners during high-severity incidents.
- Drive post-incident reviews, root cause analysis (RCA), and corrective action planning, ensuring systemic improvements in stability and resilience.
- Oversee incident governance, including SLA reporting, ITSM metrics, and operational performance tracking.
- Ensure resolution actions and reliability improvements are implemented, working across engineering and operations teams.
- Lead the optimization of incident management processes, escalation frameworks, and operational readiness models.
- Champion continuous improvement initiatives within ITSM practices, leveraging automation, observability platforms, and AI-Ops capabilities.
- Mentor and guide team members involved in incident coordination to build stronger operational leadership and incident management maturity.
Requirements
- 5+ years of experience in incident management, technical program management, SRE leadership, or mission-critical platform operations.
- Strong experience with ITSM frameworks and ITIL best practices.
- Proven ability to lead cross-functional technical teams during high-severity incidents.
- Strong stakeholder management and communication skills, including leadership and client interaction during incidents.
- Experience with automation, observability, or AI-Ops tools is an advantage.
Key Responsibilities
- Act as the single point of accountability for major incidents impacting mission-critical financial platforms, ensuring rapid coordination and recovery.
- Lead major incident war rooms, directing cross-functional teams including SRE, DevOps, Engineering, Security, Operations, and Support to resolve complex platform issues.
- Provide clear situational awareness and influence critical decisions by advising management on mitigation strategies such as rollbacks, failovers, or service restorations.
- Lead product/platform-level discussions during incidents, ensuring technical decisions consider system architecture, dependencies, and client impact.
- Deliver structured communication to internal leadership, stakeholders, and external clients/partners during high-severity incidents.
- Drive post-incident reviews, root cause analysis (RCA), and corrective action planning, ensuring systemic improvements in stability and resilience.
- Oversee incident governance, including SLA reporting, ITSM metrics, and operational performance tracking.
- Ensure resolution actions and reliability improvements are implemented, working across engineering and operations teams.
- Lead the optimization of incident management processes, escalation frameworks, and operational readiness models.
- Champion continuous improvement initiatives within ITSM practices, leveraging automation, observability platforms, and AI-Ops capabilities.
- Mentor and guide team members involved in incident coordination to build stronger operational leadership and incident management maturity.
Requirements
- 5+ years of experience in incident management, technical program management, SRE leadership, or mission-critical platform operations.
- Strong experience with ITSM frameworks and ITIL best practices.
- Proven ability to lead cross-functional technical teams during high-severity incidents.
- Strong stakeholder management and communication skills, including leadership and client interaction during incidents.
- Experience with automation, observability, or AI-Ops tools is an advantage.
5+ years in incident management or technical program management; ITIL ITSM experience; cross-functional leadership; strong stakeholder communication; knowledge of automation/observability/AI-Ops.
Key Responsibilities
- leading incidents
- coordinating teams
- communicating status
Skills & Tools
ITSM, ITIL, Observability, Automation, AI-Ops
Job Details
- Category: Information Technology
- Seniority: Mid Level
- Commitment: Full Time
- Workplace: Remote — United States
- Languages: English
About GTN Group
Independent provider specializing in technology solutions for financial platforms. — Industry: Information Technology