About Graphic

At Graphic Packaging International, we produce the paper cup that held your coffee this morning, the basket that transported those bottles of craft beer you enjoyed last weekend, and the microwave tray that heated your gourmet meal last night. We’re one of the largest manufacturers of paperboard and paper-based packaging for some of the world’s most recognized brands of food, beverage, foodservice, household, personal care and pet products. Headquartered in Atlanta, Georgia, we are collaborative, diverse, innovative individuals who create inspired packaging while giving back to our communities.

With over 25,000 employees working in more than 130 locations worldwide, we strive to be environmentally responsible in our industry and in the communities where we operate. We are committed to workplace diversity and offer compensation and benefits programs that are among the industry’s best to reward the talented people who make our company successful.

If this sounds like something you would like to be a part of, we’d love to hear from you.

A World of Difference. Made Possible.

We offer compensation and benefit programs that are among the best in the industry. With competitive base salaries, 401(k) plans and benefits offerings, we strive to reward talented people who make our company successful

JOB SUMMARY:

The Technical Services Advisor serves as the vital link between our customers, sales teams, and manufacturing operations to champion a premium customer experience.  Reporting directly to the Mill Quality Director, this role supports our global vision by managing technical relations for a dedicated portfolio of customers and material substrates, actively investigating and resolving technical quality issues while leveraging those findings to improve production systems at the mills and extrusion facility.  As a key liaison across departments, this individual works in close alignment with manufacturing teams on product development, trial runs, and new business onboarding, while simultaneously providing critical commercial support to expand existing accounts and drive volume and margin improvements.  Designed as a strong professional development pathway, the role involves creating and delivering comprehensive technical training programs for both internal staff and external clients and requires a dynamic professional ready to travel extensively up to 75% of the time to interface directly with customers and production sites.

Key Responsibilities and Job Functions

Primary job functions include, but are not limited to the following:  

• Managing Customers 
  • Quality Complaint Investigation
  • Entering and Processing Complaints
  • Document trips visits/calls
  • Customer focus and Improving the Customer Experience
  • Supporting sales
  • Managing T&E

• New Capital Upgrades or Equipment

• Follow trial product to determine and report performance
  • Work will mills on improvements or process changes

• Manufacturing Systems
  • Support the mills and extrusion facility
  • Primary Tech Rep resource for specific facilities
  • Participate in crew training and meetings at primary mill
  • Serve as customer advocate
  • Audit Mill Quality Systems

• Developing a relationship with the customers and learning their processes.  Learning the various complex product lines within Mill Division and the application challenges.  Understanding the manufacturing system and capabilities of each mill.  
  • This role interacts with other Tech Reps, Quality Mgrs., Sales, Customer Service, Customers and R&D.

• Other
  • Tracking new technology development
  • Attending trade shows
  • Personal Responsibility Safety

• Other duties as assigned.

Background

• Four-year degree with engineering preferred. 
• Five years of work experience in one of the following:  papermaking, printing or converting. 

Required Skills:

• Extensive knowledge with Microsoft programs (excel, word, PowerPoint)

SCHEDULE DEMANDS

• General schedule is an 8-hour M-F assignment, however, employee must be willing to work alternate schedules occasionally; that may include early mornings, nights, and/or weekends and be punctual while doing so.  Weekend and evening on call responsibilities based on rotation.
• Up to 75% travel to include flying, driving, riding or by rail.

PHYSICAL DEMANDS

• Sitting or standing for extended periods of time up to 8+hours.
• Occasional Lifting up to 20 lbs.
• Reading computer screen or other electronic devices.
• Use of various office hand and electrical tools or equipment.

KEY COMPETENCIES

• Problem solving skills
• Solid technical skills
• KT training
• Negotiating skills
• Self-motivated
• Good oral and written communication skills
• Conflict management
• Applies advanced knowledge of technical concepts to manage projects and solve complex issues
• Influences without authority and can engage peers and other leaders to get results
• Persuades, action oriented, customer focus, drives results, instills trust, decision quality, plans and aligns, self-development

Disclaimer

The candidate must be able to perform the essential functions of the position satisfactorily, with or without a reasonable accommodation. Graphic Packaging retains the right to change or assign other duties to this position.

Pay Range

$92,600.00 - $123,500.00

GPI Benefits Program

Competitive Pay 401(k) w/employer matching Health & Welfare Benefits Medical, dental, vision, and prescription drug coverage Short and Long-Term Disability Life Insurance Accidental Death & Dismemberment (AD&D) Insurance Flexible Spending and Health Savings Accounts Various Voluntary benefits Adoption Assistance Program Employee Discount Programs Employee Assistance Program Tuition Assistance Program Paid Time Off + paid company holidays each year

Applications accepted on an ongoing basis and there is no deadline.

Graphic Packaging is an equal opportunity employer and abides by all applicable federal, state provincial and local laws with respect to the recruitment and hiring process. We are committed to an inclusive, barrier-free recruitment and hiring process free from discrimination or harassment based upon race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Should you require an accommodation for a disability, please contact your Human Resources representative or email accommodations@graphicpkg.com.

Recruitment Agency Partnership Notice We value partnerships and maintain a strict process for engaging external agencies. Due to compliance requirements, we do not accept unsolicited resumes. Agencies must be fully onboarded and have an active, executed agreement in place with Graphic Packaging to submit candidates for open positions. Any unsolicited resumes will be considered the property of Graphic Packaging, and no recruitment fees will be owed.

Four-year degree with engineering preferred; 5+ years in papermaking, printing, or converting; extensive Microsoft Office skills; willing to travel up to 75% including flying, driving, riding, or rail; ability to sit/stand for extended periods and lift up to 20 lbs.

Key Responsibilities

• managing customer relations
• investigating quality issues
• providing technical training

Skills & Tools

Microsoft Excel, Microsoft Word, Microsoft PowerPoint

Job Details

• Category: Customer Service
• Seniority: Senior Level
• Commitment: Full Time
• Workplace: Remote — Georgia, United States
• Salary: USD 92,600 – 123,500 / year
• Languages: English

Benefits

• 401k matching
• Generous paid time off
• Tuition reimbursement
• Retirement plan

About Graphic Packaging International

A manufacturer of paperboard and paper-based packaging for food, beverage, and consumer products. — Industry: Manufacturing