Technical Support Agents Level A+ / Tier 1

Are you ready to step into the world of cutting-edge live dealer and gaming experiences? We are a dynamic, worldwide company seeking passionate individuals to join our team as Technical Support Agents!

What We Offer:

🕒 Full-time position with 5 days a week, offering flexible schedules (morning/afternoon/night)

💻 Work from Home - Embrace the comfort and flexibility of remote work

💰 Competitive Salary - Rewarding your dedication and expertise

📈 Professional Development Opportunities - Growth is encouraged and supported for every team member

Responsibilities:

• Handle client support over live chat, email, and the ticketing system.
• Investigate client incidents and keep clear, accurate records.
• Maintain and update support documentation.
• Monitor systems, resolve issues, and report on status.
• Collaborate with and escalate to other teams (QA, dev, PMs, Account Managers).
• Flag opportunities to improve how the team works.

Requirements:

• 2+ years of customer service experience, especially in live chat or written support.
• Strong written English; spoken English clear enough to be easily understood.
• Strong multitasking and problem-solving.
• Willing to work fixed mixed shifts, including a minimum of two night shifts per week.
• Self-driven and reliable with low or no direct supervision (a real work-from-home role).
• Comfortable escalating to and working with other departments.

Advantages:

• Experience with Jira or other ticketing / service-desk tools.
• Exposure to the online gaming or gambling industry.
• Experience with video streaming, API integrations, or CMS systems.
• Experience working with remote or distributed teams.

Ready to Level Up? Apply Now!

Requires 2+ years of customer service experience, strong written and spoken English, multitasking, problem-solving, reliability, and willingness to work mixed shifts including at least two nights weekly.

Key Responsibilities

• handling support
• investigating incidents
• resolving issues

Skills & Tools

Jira, ticketing system, service-desk tools, video streaming, API, CMS

Job Details

• Category: Customer Service
• Seniority: Entry Level
• Commitment: Full Time
• Workplace: Remote — Costa Rica
• Languages: English

About Vivo Gaming

A worldwide gaming technology company providing live dealer and online gaming experiences. — Industry: Information Technology