Job Summary: We are seeking a skilled Technical Support Engineer to support our UK customer base, with a strong focus on cloud-hosted environments and infrastructure. This role will play a critical part in troubleshooting complex application and hosting-related issues, particularly following system upgrades, database refreshes, and performance incidents. Job Description: Key Responsibilities: - Provide advanced technical support for cloud-hosted applications (Azure environment) - Troubleshoot issues related to: - Database refreshes and upgrades - Application errors in test and production environments - Batch processing and performance degradation - Collaborate with Hosting and Infrastructure teams to resolve escalations - Analyze recurring issues and recommend long-term solutions - Support customer environments including testing and production systems - Document solutions and contribute to knowledge base articles Required Skills & Experience: - Strong experience with Microsoft Azure (IaaS/PaaS) - Solid understanding of SQL Server and database management - Experience supporting hosted/SaaS applications - Ability to diagnose performance issues and system errors - Familiarity with incident management tools (e.g., Zendesk or similar) - Strong troubleshooting and analytical skills Preferred Qualifications: - Experience with enterprise asset management or fleet management systems - Knowledge of application integrations and data pipelines - Exposure to ITIL practices or structured support environments Key Competencies: - Strong communication skills (customer-facing) - Ability to work independently in a remote environment - Collaboration across global teams (US/UK coordination) Why Join Us: - Opportunity to shape and support a growing UK presence - Work on modern cloud-hosted platforms - Be a key contributor in improving system reliability and customer experience Worker Type: Regular Number of Openings Available: 1