Technical Support EngineerYou are a technically strong Support Engineer who thrives on becoming deeply embedded in a single strategic enterprise customer account. Rather than servicing a broad queue, you prefer owning intimate context: their workflows, edge infrastructure, data pipelines, and operational rhythms. You naturally build long-term trusted relationships, understand customer environments at a granular level, and act as the local regional representative of Roboflow's platform. You enjoy teaching just as much as troubleshooting. You run bitesize enablement sessions, create tailored guides and internal customer knowledge bases, and help your customer mature their computer vision operations. When issues arise, you are calm, structured, and communicative. When things are quiet, you're proactively improving processes, surfacing insights, and strengthening the operational fabric between Roboflow and the customer. As the Named Support Engineer dedicated to a single enterprise customer, you will: Become the technical continuity for the customer's computer vision deployment across your region. Build deep contextual understanding of their infrastructure, data sources, workflows, and constraints. Serve as the regional representative of Roboflow inside the customer's environment—trusted advisor, technical guide, and escalation point. Lead bitesize enablement sessions (e.g., best practices in data, annotation, workflow, deployment).Maintain and evolve a shared customer knowledge base: runbooks, FAQs, architecture notes, and patterns. Diagnose complex issues spanning edge devices, networking, cloud pipelines, and inference performance. Partner closely with Product, Field Engineering, and Account Executives to relay customer insights. Identify latch-lifter opportunities that expand adoption of Roboflow technologies. Ensure high-quality communication and expectation setting with customer stakeholders. Participate in Support's on-call rotation as needed. The target compensation for this role is $150K - $200k OTE- this uncapped. In addition to our cash compensation, we offer generous perks and benefits. Below are some of the highlights:$4000/yr Travel Stipend to travel anywhere anytime to work alongside other Roboflowers$350/mo Productivity stipend to spend on things that make your work environment more productive, like high-speed internet at home or a co-working space$350/mo AI Tools stipend$150/mo team lunch stipend$500/one time home office stipendCover up to 100% of your health insurance costs for you and your partner or familyEquity in the company so we are all invested in the future of computer vision Experience: 2 years required