About Us

At Medius, we believe managing finance should be about strategy, not stress. That same mindset shapes not only the solutions we build, but also the culture we create for our people. We remove complexity, embrace innovation, and give our teams the freedom to focus on what truly matters — whether that’s transforming the future of finance with AI or finding balance to go home on time. Founded in Sweden in 2001, Medius has grown from a local startup into a global leader in cloud-based spend management solutions. Today, thousands of organizations worldwide trust us to simplify accounts payable and spend management processes. Our journey has been driven by continuous innovation, a passion for technology, and above all — the people who make it happen. We’re more than a software company. We’re a team of problem-solvers, innovators and collaborators working together to reinvent the category of accounts payable. Our solutions use Artificial Intelligence to eliminate manual work, bring clarity, confidence, and control, and empower finance teams of the future. At Medius, our values guide how we work and grow together: - Connect – We believe in the power of people—individually and collectively—and our success depends on understanding and respecting each other. We appreciate that ‘empowering finance teams of the future’ is an exciting endeavor, and we share it with everyone around us. - Question – We enjoy the challenge of our work and the thrill of collaboration. We are not afraid to question ourselves and each other because we believe diverse perspectives can lead to better outcomes and that there is great power in resolution. - Own – We are thorough, thoughtful, and decisive. We anticipate what’s next, what a customer might need, and then we deliver. That’s how we get things done. And that’s how we remain a leader. Customers trust us to do our job so that they can focus on what they do best. At Medius, you’ll join a diverse, global community where curiosity is celebrated, ideas matter, and innovation never stops. If you’re passionate about technology, eager to make an impact, and ready to grow alongside a team that lives its values, Medius is where you can do your best work — your impact is global. Learn more at www.medius.com Job Overview The Technical Support Engineer – Medius Payments Support L2 role at Medius is a key part of the US-based team. This position is based on the West Coast (PST). The team is responsible for supporting and troubleshooting our applications in the areas of Medius Payments, Supplier Management and Supplier Portal. You will collaborate with other departments such as R&D, L1 Support, and Consulting to resolve complex application-related issues faced by our customers, while also contributing to continuous improvements of processes and systems. Responsibilities and Duties - Troubleshooting application and underlying technical issues within Medius Suite products propagated to L2 from other departments. - Supporting customers, partners, and consultants in resolving application-related problems, providing clear, timely, and detailed explanations, and ensuring stakeholder satisfaction. - Staying up to date with new features and product developments to resolve issues efficiently and contribute to ongoing improvements. - Maintaining clear