Description

Job Description

TECHNICAL SUPPORT REPRESENTATIVE-Columbus Indiana Pay: DOE (40 hours per week) ABOUT ISOFUSION: IsoFusion, Inc. is a rapidly growing IT infrastructure company headquartered in Tukwila, Washington with offices in Tacoma and Seattle, WA including offices in Bloomington and Columbus, IN. IsoFusion offers a complete line of connectivity and IT solutions and operates seven colocation data centers throughout the greater Seattle area. OBJECTIVE OF POSITION: We are looking for customer focused individuals to fill full-time positions in our Technical Support division working for a full-service ISP. Applicants should be flexible, responsible, and can think and operate "outside the box" in a dynamic and fast paced environment. Responsibilities include but are not limited to: RESPONSIBILITIES AND DUTIES: · Own support issues full-cycle from start to finish · Answering initial and follow-up customer calls who have service and technical support issues · Phone call and service ticket queue awareness and ownership · Providing timely and thorough resolution of all issues raised by customers, as well as documenting all actions · Ability to troubleshoot connectivity and service issues with customer · Supporting and troubleshooting Email and broadband connectivity issues, including DSL, SDSL, IDSL, T1, FTTH. · Supporting and troubleshooting hosted domains, DNS, Registry, VPS, and Business and Residential VoIP services · Customer billing and invoicing support · Maintaining consistent quality and performance metrics as set out by management · Assist with potential new account follow-ups. Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Application Question(s):

• When are you available for an interview via phone or screen? Please list 2-3 dates and times or ranges of times.

Education:

• High school or equivalent (Preferred)

Experience:

• iOS: 1 year (Preferred)
• Windows: 1 year (Preferred)

Language:

• Spanish (Preferred)
• Korean (Preferred)

Shift availability:

• Night Shift (Preferred)
• Day Shift (Preferred)

Work Location: Remote-Columbus Indiana

Requirements

QUALIFICATIONS/EXPERIENCE REQUIREMENTS: · Ability to handle and prioritize multiple contacts and tasks · Understanding of Windows, OS X, and mobile operating systems. · Solid understanding of Dialup, Email, Broadband connectivity and VoIP services · Basic understanding of Fiber Optics, to help support and troubleshoot connectivity. · Solid knowledge of TCP/IP, domain hosting, and LAN/WAN concepts · Excellent written, listening and verbal communications skills and an ability to maintain strict professionalism in all client communication · Flexibility in shift schedules (starting as early as 5:00 am, ending as late as 8:00 pm as well as holidays, weekends, etc.) Students are welcome. We are a West Coast-based company. This position may be performed from another U.S. time zone; however, employees are expected to be available during our core business hours and may be required to attend meetings scheduled as late as 3:00 or 4:00 p.m. Pacific Time. Apply To This Job